ISS Group provides update on Wang Fuk Court Fires in Hong Kong

ISS EastPoint Properties Limited’s (ISS EPPL) role at Wang Fuk Court

ISS EPPL is contracted by the Incorporated Owners (owners’ association) of Wang Fuk Court. ISS EPPL provides administrative support and some on-site services for the estate and arranges for specialist services to be carried out by third parties. These third parties are selected and appointed by the owners, not by ISS EPPL.

ISS EPPL did not conduct the installation, maintenance and inspection of fire safety equipment at Wang Fuk Court. In Hong Kong, by law, these services must be undertaken by a licensed registered contractor. As the service agent ISS EPPL arranged for these services to be completed by the contractor in compliance with the relevant laws and regulations.

With regards to the major renovation work, ISS EPPL was not involved in the appointment of the construction contractor and was not responsible for the oversight of the renovation; that responsibility rests with the appointed professional consultant and the registered construction contractor.

Incident and Inquiry

ISS EPPL’s on-site teams supported the emergency response during the incident by facilitating assistance and liaising with authorities. All facts regarding the cause of the fire are subject to the ongoing investigation being conducted by the local authorities. ISS EPPL is cooperating fully with the authorities and providing access to relevant information. This remains our immediate priority along with support for residents.

Background

About ISS EastPoint Properties Limited (ISS EPPL) is a subsidiary of ISS Facility Services Limited, which ISS Group established in Hong Kong in 1995 as part of an acquisition. Subsequently, in 2005 ISS Group acquired EastPoint Properties. We have been serving Hong Kong communities for 30 years, managing residential, commercial, and public properties across the territory.

Wang Fuk Court is a government-subsidised housing estate in Tai Po, New Territories, Hong Kong. Completed in 1983, it consists of eight 31-storey residential towers with nearly 2,000 units and a population of over 4,600.

For media enquiries:
press@group.issworld.com

For investor enquiries:
ir@group.issworld.com

About ISS
ISS is a leading workplace experience and facility services company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. ISS brings all of this to life through a unique combination of data, insight and service excellence at offices, factories, airports, hospitals and other locations across the globe. ISS has more than 325,000 employees around the globe, who we call “placemakers”. In 2024, ISS Group’s global revenue amounted to DKK 83.8 billion. For more information on the ISS Group, visit www.issworld.com