Report 2026 | The workplace performance gap

FM Outlook: 83% of leaders see workplace performance as critical

Insights from nearly 3,000 leaders on the forces reshaping FM and what organisations must do next.

REPORT 2026

What’s holding workplace performance back in 2026

83% of business leaders say the workplace has a major impact on organisational performance, yet many struggle to turn that belief into measurable results.

Drawing on insights from nearly 3,000 leaders across 28 countries, our Facilities Management Outlook report reveals why ambition often outpaces execution and how organisations are beginning to close the workplace performance gap.

83 %

of leaders say the workplace strongly impacts performance

60 %

of leaders name cost optimisation as their top priority

46 %

see digitalisation as a key disruptor, but only 20% prioritise it in FM

REPORT 2026

Facilities Management Outlook: The workplace performance gap

Inside the report you will discover:

What is driving the widening workplace performance gap
How cost gravity, capability constraints and confidence challenges shape FM strategies
Why digitalisation is recognised as disruptive but not systematically prioritised
The three alignment shifts organisations are using to close the gap and strengthen performance

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