We ensure that targets, data capture and KPI regimes are aligned to your objectives, so that the results we achieve have a positive impact on your operations and your brand.
Our goal is to support your value creation by delivering the optimum value in facilities services and we self-monitor our delivery quality and account development initiatives to drive this.
Key advantages are:
- Performance of standards and compliance are evidenced in KPIs
- High satisfaction scores from guests
- Best practice sharing and driving efficiency and quality improvements throughout the contract
- ISS’ key account management team based on site to take ownership of the facilities operations
- Use of productivity analysis tools to leverage team synergies, efficiencies and streamlining
- Effective cost containment and realisation of savings targets
- Contract renewal based on the value and quality delivered