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PEOPLE WHO CARE
Work with us and you only get us
Every ISS person in every customer facility is one of us – trained, equipped, motivated and working to high standards. We call the way we work ‘self-delivery’. In practice, that means empowering our nearly 325,000 people to create great experiences for you.
Self-delivery brings efficiency and quality
High standards in outsourced service depend on matching the right talent with the right development and service mindset. By looking after our own people to ensure they love working at ISS – rather than outsourcing to non-ISS teams – we can better manage risk, increase operational efficiency and transparency, and control the service quality in a workplace.
Constant learning and development counts
We believe people never stop learning. And we know that upskilled employees – whether they become more specialised or broaden their skillset – enjoy their work more and stay longer. Which is why we constantly invest in our people’s development. At every level of our organisation, our employees are given the care and attention they need to thrive in our culture – so they can make a big impact at yours.
Upskilling teams means more flexibility
By offering variety in skills-building and career development, our people become more flexible across teams. For example, through upskilling people we can offer more support during peak hours in the workplace restaurant by having a receptionist serve as a host during lunch. Or we can have a cleaner who has been trained in maintenance skills help out with basic workplace repairs. This is why customers often feel that ISS brings a “holistic” or “360-degree” approach to the workplace.
Global knowledge
Through development, our people gain the knowledge and skills they need to bring knowledge back into our global community – and back to our customers. Whatever the issue, chances are we’ve encountered it somewhere in the world and we’ve incorporated the solution into our learning and development programmes as well as our standard operating procedures.
''Your people are enjoying great food, and you’re also making an impact in terms of sustainability, health and wellbeing.''
One of our head chefs, Matt Yuen, has introduced a more sustainable approach to food services by using more plant-based ingredients and reducing focus on animal products.
One of our head chefs, Matt Yuen, has introduced a more sustainable approach to food services by using more plant-based ingredients and reducing focus on animal products.
Matt Yuen
One of our head chefs
People Stories
Ayşe Şahin: How a haircut helped restore a young patient’s confidence
Facing cancer is a huge challenge for anyone, and when a teenage girl in hospice care started losing her hair due to treatment, Ayşe Şahin, from the ISS Catering Services team at Kayseri City Hospital in Türkiye knew she could help.
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Empowering people through better workplaces
Let’s create environments where your teams thrive and your business grows.