Speak Up Policy

In line with the ISS Values and Code of Conduct, the business integrity of ISS is non-negotiable. ISS is committed to conducting our business in accordance with the law and high ethical standards.

ISS has adopted a Speak Up Policy and reporting system that makes it possible for employees, customer, business partners and other stakeholders to report concerns in a secure and confidential manner.

If you are an employee, customer, business partner or other stakeholder and believe there is a breach of the ISS Code of Conduct, our policies or relevant laws and regulations, we encourage you to speak up and report this. By reporting you are acting in the spirit of our Code of Conduct and Values and helping to protect our business and our reputation.

There are several ways to report a concern. Depending on the nature and seriousness of the concern, you can address your concern first with your supervisor or manager, local Head of People & Culture, local Legal Director or local CFO.

Speak Up system

If you wish to report a concern within the scope of the Speak Up Policy, you can report the matter by accessing the Speak Up system. All communication will be anonymous and confidential unless you instruct otherwise. To facilitate investigation of the matter, you are encouraged to identify yourself and explain your concern in sufficient detail.

You can make a report through the Speak Up system hosted by an independent third-party. The Speak Up system can be accessed through your local company website in your local language as well as on the Group ISS World Services website. The ISS Speak Up system is accessible 24/7 for both employees and third parties. You can report in multiple languages.

When you register a report, the system does not log the IP address of the computer or mobile device that you use and does not use cookies.

 

You can make a report at any time using the local land line or toll free number set up in your country. The Speak Up staffed hotline is hosted by an independent third-party that allows confidential and anonymous reporting.

You will be able to talk to the call centre agent and be assisted by interpreter. Please note that when reporting a case by phone hotline, you may experience waiting time before an agent and/or translator is available to take your call. If you wish to speak in other language than English, you need to ask the agent to connect with your interpreter. 

ISS Speak Up staffed hotline numbers:

* China 400 Numbers are the popular replacement to traditional 800 numbers in China, as mobile phones cannot access toll free 800 numbers. As a shared-cost number, callers are charged minimal local rates.  

Australia
0282527800 (Local number)
1800497187 (Toll free number)

Austria 
+4314360040 (Local number)
0800376306 (Toll free number)

Belgium
023133743 (Local number)
080076934 (Toll free number)

Canada
4377025955 (Local number) 
8888842898 (Toll free number)

Chile
229381090 (Local number)
800914136 (Toll free number)

China
4006137002 (Shared cost*)

Czech Republic
234076513 (Local number)
800701054 (Toll free number)

Denmark 
78713897 (Local number) 
80887692 (Toll free number)

Finland
0942720554 (Local number)
0800913363 (Toll free number)

France
0973053684 (Local number) 
0801230213 (Toll free number)

Germany
032 229990192 (Local number)
08001817865 (Toll free number)

Hong Kong
1756844 (Local number)
800969226 (Toll free number)

Hungary
0613237548 (Local number)
0680080385 (Toll free number)

India
08071279845 (Local number)
0008000503120 (Toll free number)

Indonesia
02150996849 (Local number)
00180349248340560 (Toll free number)

Ireland
014311025 (Local number)
1800851328 (Toll free number)

Italy
00230578564 (Local number)
800035837 (Toll free number)

Japan
0345639645 (Local number)
0120120764029 (Toll free number)

Lithuania 
37066101878 (Local number)
880031790 (Toll free number)

Malaysia 
01546000734 (Local number)
1800814501 (Toll free number)

Mexico
3321010021 (Local number) 
018008804560 (Toll free number)

Netherlands
0202628687 (Local number)
08000227086 (Toll free number)

New Zealand
098886471 (Local number)
0800444143 (Toll free number)

Norway
+4732993095 (Local number)
80024584 (Toll free number)

Poland
221530052 (Local number)
0800 1210192 (Toll free number)

Portugal
0304502654 (Local number)
800815004 (Toll free number)

Romania
0312295179 (Local number)
0800890461 (Toll free number)

Singapore
31051279 (Local number)
8008528454 (Toll free number)

Spain
900953465 (Toll free number)

Sweden
+46731214174 (Local number)
0200890030 (Toll free number)

Switzerland
0225510224 (Local number)
0800225221(Toll free number)

Turkey
3124010137 (Local number)
08006212206 (Toll free number)

United Arab Emirates
0600521603 (Local number)
800085231027 (Toll free number)

United Kingdom
02039877736 (Local number)
08082389893 (Toll free number)

United States
2102481441 (Local number)
8882869736 (Toll free number) 

You can get in contact with the Head of Internal Audit via e-mail: issgi-speakup-all@group.issworld.com.

All inquiries will be treated confidentially and in accordance with the Speak Up Policy.
 
Head of Group Internal Audit 
ISS World Services A/S Buddingevej 197
DK-2860 Søborg
Denmark 
Phone: +45 3817 0000 

All inquiries will be treated confidentially and in accordance with the Speak Up Policy.
 

What to report in the Speak Up system

The Speak Up channel is meant to provide secure and confidential channel for reporting suspected misconduct, possible breach of regulations or internal policies or concerns that could have an adverse impact on the reputation, operations and performance of the business of ISS and which, due to the nature of the concern, cannot be reported through the normal reporting lines. 

You can establish if your concern should be reported via the Speak Up system by referring the Speak Up Policy.

The nature of concerns could include:


• unlawful activity, e.g. criminal acts such as breaches of non-disclosure obligations, abuse of funds, theft, fraudulent misrepresentation, embezzlement, fraud, and bribery;

• financial fraud, e.g. accounting manipulation, non-compliance with internal control procedures, misappropriation of assets, or fraudulent statements;

• bribery or corruption, e.g. conflicts of interest, bribery, sponsorships, donations, gifts, or facilitation payments;

• serious acts by senior management that cannot be reported using local channels without risk of adverse impact;

• violation of competition laws, e.g. price fixing, exchange of price sensitive information or collusion with competitors;

• serious endangerment to environment, health or safety, including food safety;

• activities, which otherwise by law, treaty or agreement, amount to serious improper conduct, e.g. discriminatory practices, sexual harassment, use of child labour, or human rights violations;

• breaches within other areas as defined by the EU Whistleblower Directive, e.g. public procurement, money laundering and terrorist financing, product safety and compliance, public health, data protection and information security violations.

What not to report in the Speak Up system

Concerns relating to your employment terms or local workplace matters such as conflicts with colleagues and managers, disciplinary sanctions, correct and timely payment of wages and benefits are outside the scope of the Speak Up Policy and should normally be reported to your local superior or the local Head of People & Culture and be resolved locally.

If you are not comfortable addressing your concern within the local reporting lines or the matter is not resolved satisfactorily, please use the Speak Up system for reporting your concern.

Investigation process
Your concern made via online or staffed hotline Speak Up system will be screened by an external law firm to safeguard the process from conflicts of interest, before sending the report to the Head of Group Internal Audit or escalating it to appropriate ISS bodies. 

The Head of Group Internal Audit shall (i) record and acknowledge within 7 days all reports, (ii) consider the seriousness and credibility of the report raised and (iii) proceed accordingly in determining the appropriate action. Some reports may be resolved without requiring investigation. 

The Head of Group Internal Audit may consult your report with the ISS Business Integrity Committee or the ISS Audit & Risk Committee and any senior members of management. The Head of Group Internal Audit may also engage external auditors, investigators and/or legal counsel to assist in the investigation and analysis of the results.

Appropriate remedial action will be taken in case an investigation shows violation of ISS policies and/or laws and regulations. Where legally possible and depending on the circumstances, ISS will inform you of the action envisaged or taken as follow-up to the report and the reasoning for that follow-up.

Protection – no retaliation against reporters
If you report a concern to ISS in good faith, we will ensure that there will be no discriminatory or retaliatory action against you as a result of a Speak Up report.

National laws, where applicable and relevant, that may provide better protection for you as a result of the Speak Up report and investigation, will supplement or override this Policy. 

Retaliation means any direct or indirect act or omission which causes or may cause unjustified detriment to the reporter. If you believe you have been retaliated against for reporting or participating in an investigation, you should immediately report such perceived retaliation to the Head of Group Internal Audit (please see contact details below) or by using the Speak Up system. All such reports will be investigated confidentially.

Alternative reporting options: reporting to authorities 
If you reside in the EU, you may - instead of reporting to ISS - report a concern to the local external reporting channel available in your country. The external reporting channel is managed by a local authority in your country permitting reporting similar to reporting internally to ISS. 

For information on which authority is managing the external reporting channel, please check the Responsible Business Conduct & Speak Up webpage of your country.

In Denmark, the external whistle-blower reporting channel is the Danish Data Protection Agency.  

You are encouraged to report concerns to ISS first.

Personal data
Collection, processing, and any disclosure of personal data submitted via the Speak Up system will be carried out in compliance with applicable data protection laws, including the EU General Data Protection Regulation and the Danish Data Protection Act.