Close interaction and teamwork with clinicians, nutritionists and other hospital teams to understand their support needs and jointly plan service delivery. We provide a single point of contact on site for all facilities services so healthcare colleagues find the service easy to access and responsive. Integration and streamlining are used to remove demarcation among facilities services teams, focusing on flexibility, speed, quality, cost savings and the needs of people.
Trained and competent staff
Dedicated teams of highly trained staff self-delivering all the services, retaining detailed knowledge of the users, patients, visitors, healthcare functions and other teams, the buildings and assets. We have high levels of staff allowing us to keep their knowledge and expertise.
Robust assurance regime for compliance to specified standards for hygiene, cleaning, health & safety, quality and environmental management. Evidence of compliance to regulatory standards through systematic checks, record keeping and audit.
Food and nutrition
Understanding how to support patient recovery through catering solutions that focus on nourishment and hydration, attractive meals, flexible serving times, special diets and supplements. Working closely with nutritionists to design the right meals. Obtaining patient feedback to improve the way food is offered.