Working effectively in highly controlled critical environments requires high levels of technical skills, competence and professionalism. Operational service excellence is the only acceptable standard on energy production sites. Facilities teams need to have high levels of training and skills to perform tasks right first time, every time.
A zero tolerance approach to safety incidents and accidents has to be driven through a proven health and safety management system. Staff safety awareness levels need to be continually reinforced through a proactive safety culture. Compliance checks, audits and record keeping are fundamental requirements.
High performance and quality
Driven by rigorous operational specifications, service delivery needs to be at sustained high levels. Support services have to provide efficient, modern and safe working environments for customers’ core teams. Quality management systems need to be aligned to ensure that critical standards are met and user satisfaction levels are high.