Select region  
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Pharmaceuticals

Our value proposition

Our management systems and controls provide compliance assurance and a continuous‘audit ready’ level at sites.
Our management systems and controls provide compliance assurance and a continual ‘audit-ready’ level at sites.
Integrated facilities services delivered through our self-performance model simplify the service. This creates a single point of contact, rationalises supplier numbers and leverages synergies and efficiency. We achieve harmonisation of high service standards through ISS process frameworks and benchmarking. 
 
We offer guaranteed savings to reduce facilities costs against the baseline, with GMP models and fixed margins to protect against expenditure increases. Our scalable model and service ‘menus’ offer fast and flexible responses to changes in the portfolio, enabling adjustments to service levels and costs.
 

Our approach to your needs

We will work closely with you to understand the service requirements, defined in a detailed services agreement. We will self-monitor our performance, and continual reporting will give you complete visibility of our service levels.

Standards and targets are set for all ISS staff to deliver consistently at every touch point. We take ownership of the facilities service, and our people are focused on delivering at the highest level.
Our service plan will be carefully aligned to your business and priorities. This culture will be continually communicated to, and applied by, the ISS people working for you.

We will work as an integrated team with your employees, committed to their success and freeing them from facilities tasks.
You can feel secure in the knowledge that our technically capable staff members supply a service that meets your exacting requirements. They share your objectives for brand reputation, compliance, reliability and excellence.

Our committed employees understand your need for a service culture that is structured and professional.
We will be diligent in understanding your compliance requirements. Our procedures, systems and people will be aligned to manage risks effectively to assure compliance standards. Our record keeping will evidence compliance, and our ‘audit-ready’ approach will maintain the highest levels.
Service quality excellence and cost savings will provide you with exceptional value in facilities services. Our service solution will be designed to fit your exact needs across every type of site and asset. Our investment in innovation will drive improvement and deliver added value.

Read our White books

224x100_whitebooks
Over the past few years, ISS has published a series of 5 white books on future perspectives on the FM industry - aiming to provide insights on different aspects of the industry.

Read the White books

Contact ISS

224x100px-20
We deliver services at a global scale.
 
To learn more about our international service solutions, please contact our international account team. Contact

Customer reference book

ISS Customer reference book

The ISS Customer Reference book 2013-2014 for the Pharmaceuticals industry demonstrates how a wide variety of leading companies benefit from partnering with us.

Read the reference book