We ensure that targets, data capture and KPI regimes are aligned with customer objectives so that the results we achieve have a positive impact on your business.
Our goal is to support your value creation by delivering optimum value in facilities services, and we self-monitor our delivery quality and account development initiatives to drive this.
- Effectively managed transitions with no dip in service levels
- Smooth staff transfers to ISS and into our self-delivery teams
- Productivity improvements from facilities service staff
- Significant reduction in supplier/subcontractor numbers and costs
- Performance improvements against KPIs, including user satisfaction scores
- Faster delivery times and significant reduction in service failures
- Cost savings delivered on time