We have Key Performance Indicators (KPIs) in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship.
These include assessing employee turnover rates, employee engagement, gauging customer experience/ satisfaction, and service efficiency.
Additionally, here are some examples of key performance indicators for you to discuss with your service provider to ensure the performance of your current Support Services setup:
- Employee turnover
- Image and Grooming
- Relief Cover
- Visitor / Queue management
- Meeting Room Management
- Switchboard call volumes / abandoned call rates
- Average call / Waiting time
- Delivery time of internal and external mail
- Number of replaced internal plants
We develop additional KPIs based on specific customer characteristics and industry requirements.
To learn more about what we can do for you, please contact our international account team.