Technical

Making your place work better for you

2024_ISS_UK_London_Technical services

We create safe, compliant, productive environments and keep your assets performing at their best throughout their entire lifecycle. From building services to asset management to capital projects, our expert engineering teams deliver tailored solutions that meet your business and operational needs. With a focus on efficiency, standardisation, user experience and sustainability, we provide both strategic insights and hands-on expertise to help you achieve long term sustainable, reliable performance.

MEETING YOUR NEEDS

Your partner in making places that work, think and give 

We are your trusted partner in creating workplaces that work, think, and inspire. A well-maintained environment ensures safety, productivity, and a positive impression for visitors, while making your space an attractive place to work. By combining local expertise with global standards, our engineers manage your portfolio and assets throughout their lifecycle, continuously identifying opportunities to maximise long-term value, reduce risk, and optimise total cost of ownership.

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From maintenance to intelligence

We go beyond routine upkeep and calendar-based maintenance to deliver risk-based and data-driven solutions. This includes predictive insights that prevent issues before they happen, risk-based asset management for optimised performance, and data-driven engineering decisions that maximise reliability.

We don’t just maintain assets—we understand them.

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From buildings to portfolios

Managing a single site is no longer enough. We give clients the power to plan for the long term through lifecycle planning using the Facility Condition Index (FCI), Asset Risk Score (ARS), and capital forecasting. Our portfolio-level dashboards provide real-time visibility and performance at a glance, while strategy-led investment paths shape future outcomes for greater capital efficiency.

We help clients look 10 years ahead—not just 10 months.

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From local variability to global consistency

One global way of working, everywhere. We deliver global standards for quality and reliability, supported by Critical Environment Management governance to ensure compliance, uptime, and availability. Our unified asset classification and standards enable seamless, connected operations across all sites.

Consistency across every site, every region, every time.

30+

COUNTRIES GLOBALLY

16k+

TECHNICIANS AND ENGINEERS

3k+

MOBILE TECHNICIANS

400+

CRITICAL SITES MANAGED GLOBALLY

700+

CAPITAL PROJECTS & ENERGY SPECIALISTS

OUR SERVICES

Bring your buildings to life 

Our on-site engineering teams deliver more than maintenance, they provide a comprehensive, data-driven asset management approach that ensures efficiency, reliability, and sustainability across your entire portfolio. By managing assets throughout their lifecycle, we optimise performance, enhance user experience, and reduce total cost of ownership. From day-to-day operations to specialised solutions, our strategies are tailored to your unique needs and backed by global standards and deep industry expertise. The result: welcoming, compliant, and future-ready environments that deliver long-term value and minimise risk.

A structured, global framework

The Asset Management Life Cycle Wheel and robust asset classification give us a common language and method across countries and clients. This is rare in Facilities Management, many providers have fragments, but ISS has a repeatable, scalable model that blends standards with local execution. Outcome: Clients see consistency and transparency across sites, regions, and contracts.

Proactive asset care

A structured framework that prevents degradation before it starts, shifting your operating model from reactive to strategic. What we deliver: Asset registers & classification, risk-based maintenance planning, capital investment forecasting, portfolio scenario modelling Outcome: Fewer disruptions, optimised OPEX/CAPEX, improved reliability, and long-term asset value.

Technical operations

End-to-end maintenance and compliance delivered by skilled ISS engineers. What we deliver: Statutory compliance management, planned, reactive, and predictive maintenance, remote monitoring & controls. Outcome: Safe, compliant, and efficient buildings with fewer failures and higher uptime.

ntegration of lifecycle with daily operations

We don’t treat lifecycle as something separate from maintenance, every inspection, service, and condition report feeds into the long-term capital view. Engineers are trained to look beyond the immediate task, contributing observations that feed asset strategies. Outcome: Clients get decisions based on evidence, not just intuition, better-timed replacements, reduced lifecycle cost, and avoidance of unnecessary spend. 

Critical environment management

Protecting facilities that cannot fail. What we deliver: Critical governance framework and assurance, redundancy testing and resilience audits, incident escalation and change control. Outcome: Assured performance for high-risk environments.

Capital Projects delivery

From lifecycle replacements to major upgrades, delivered safely and predictably. What we deliver: MEP projects and refurbishments, automation and controls upgrades, energy efficiency programmes. Outcome: Reduced risk, improved efficiency, and future-ready workplaces.

Digital solutions that power performance

Technology is at the heart of ISS Technical Services. Our digital ecosystem includes: Predictive maintenance platforms, digital twins and building analytics, remote monitoring and BMS integration, digital dashboards, automated capital planning & risk modelling. Result: Transparent, real-time intelligence across your asset base.

Alignment with sustainability & decarbonisation

Practical, data-led carbon reduction strategies. Lifecycle management is not only about cost—it’s about carbon, energy, and environmental impact. By extending useful life, optimising replacement cycles, and recommending sustainable. alternatives, ISS connects asset management directly to client ESG goals. Outcome: Measurable reductions in emissions and embodied carbon, supported by lifecycle data.

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CASE

Driving strategic direction via Capital Investment Planning

ISS delivers complex and comprehensive capital projects for clients across multiple locations and large sites in more than 30 countries. Recently, as part of a Capital Investment Plan activity designed for a global key account client in the Industry and Manufacturing segment, we deployed our holistic and integrated approach to asset replacement in each of a global manufacturer’s five large-scale production facilities.

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WHY CHOOSE ISS?

People make places, places make people 

At ISS, we’ve got decades of experience delivering unrivalled compliance and consistency in our technical services. Made possible by people who care.

  • Global Reach, Local Expertise With teams in 30+ countries and over 16,000 technicians and engineers worldwide, we deliver consistent, high-quality technical services wherever you operate.
  • Self-Delivery Model We prefer to self-deliver core technical services, ensuring accountability, transparency, and quality. Where specialist expertise is required, we leverage a vetted global partner network under ISS governance.
  • Safety and Compliance First Our Safe Systems of Work framework and rigorous training programs guarantee statutory compliance and mitigate operational risk.
  • Technology-Driven Performance From predictive maintenance to digital twins, our integrated platforms, FMS@ISS, Insight@ISS, and Building on a Page (BoaP) provide real-time visibility, lifecycle insights, and data-driven decision-making.
  • Sustainability at the Core
    We help clients transition to low-carbon, high-efficiency buildings through asset management and decarbonization strategies aligned with global ESG goals.

Can we help you achieve your goals?

From efficiency and quality to sustainability and cost-optimisation, we design solutions that align perfectly with you needs.

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INSIGHTS

Stories about people, places and planet

Robert Cedermark - Headshot
unlocking people potential

Meet Robert Cedermark

In 2014, Robert Cedermark began his career as a Global Management Trainee (GMT), a move that sparked a transformative professional and personal journey, taking him across the world. 

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Sampatti Chavan
People

Meet Sampatti Chavan

His connection with the company extends to his wife and his daughter and Sampatti hopes to continue working with us until retiring, saying that the security ISS has provided him has been “valuable”.

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Industries we support

Financial & Professional Services/services/industries-we-support/bankingTechnology/services/industries-we-support/techLife Sciences/services/industries-we-support/life-sciences

PEOPLE MAKE PLACES

325,000+ people   |   30+ countries   |   40,000+ customers