At ISS we offer our customers a high level of transparency, ensure the right KPIs for the contract, focusing on availability and staff well-being.
Key Performance Indicators (KPIs) are in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship. These include assessing employee turnover rates, employee engagement, gauging customer experience / satisfaction, and service efficiency.
Additionally, here are some examples of KPIs for you to discuss with your service provider to ensure the performance of your current property service setup:
- Plans for corrective maintenance
- Uptime for your critical systems
- Deviations from planned maintenance costs
- Serious incidents related to both facilities and people
- Energy consumption and savings
- Projects pipeline value
We develop additional KPIs based on specific your specific needs and industry requirements.
To learn more about what we can do for you, please contact our international account team