Critical Environments are a natural extension of normal engineering services, supporting operations that are critical to our customers in areas such as data centres, controlled manufacturing processes and healthcare environments.
Fundamental to these environments is the need to operate with no unplanned down time and a high level of control with auditable evidence of activities, so that our customers can be confident that operations are resilient and meet their regulatory requirements.
ISS has for many years been providing engineering services to a diverse range of these critical environments across the world, and has evolved a comprehensive set of processes and procedures known as the “Integrated Critical Environment Engineering” (ICEE) Framework.
ICEE is a global programme, accompanied by an operational assurance process and a training and development programme to help ensure compliance and to support our local teams with consistent and robust systems, delivering a resilient, measurable service to our customers. Integrating with the other property service delivery streams ensures a comprehensive, optimised approach to Critical Environments.