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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Catering Services

How we ensure quality

We set and agree Key Performance Indicators (KPIs) to evaluate the effectiveness and quality of our services, and to ensure our customers are getting value from our relationship.

We assess employee turnover rates, employee engagement, gauging customer experience / satisfaction, and service efficiency.

For ISS, it’s important to understand the satisfaction of our guests, the length of time it takes to them to queue for their meal, we carry out a surveillance into the quality, ensure adequate Hygiene Documentation / HACCP is in place, ensure the cost related to sub-suppliers and rebates and that our catering team continue to receive training through our programmes and initiatives. 

We develop additional KPIs based on specific customer characteristics and industry requirements.

To learn more about what we can do for you, please contact our international account team.

 

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One part of providing great catering services is to enhance the experience beyond people’s expectations. But food safety is equally important.

Making sure that guests are safe and that everything we serve is of outstanding quality might sound like a hygiene factor, but our customers really need a process-driven partner like ISS by their side to be sure. From years of experience in the catering business, we know that hygiene is of the utmost importance for food safety. 

Our customers can rely on ISS to deliver the highest food safety standards to ensure a safe process - from farm to fork. We’re sourcing more and more of our food from local farms, and meeting demand for high-quality, organically-produced food.

This process is managed by our team who are specially trained in food safety when they join, receiving ongoing training during their employment.

We ensure that local food safety regulations and international standards are implemented and that our teams are fully and consistently trained to meet the stringent needs demanded by the industry and ISS.

Catering The ISS Way

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Detailed information about our Catering services and our capabilities in detail, can be found in our service brochure.

Read the brochure

Get in touch

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Contact our sales teams with any questions or quieries about our services. Click below to view global and local sales contacts.

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The power of integration

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With Integrated Facility Services, we will manage all services across your organisation, all while minimising risk and reducing your costs.

Read more about IFS