We set and agree Key Performance Indicators (KPIs) to evaluate the effectiveness and quality of our services, and to ensure our customers are getting value from our relationship.
We assess employee turnover rates, employee engagement, gauging customer experience / satisfaction, and service efficiency.
For ISS, it’s important to understand the satisfaction of our guests, the length of time it takes to them to queue for their meal, we carry out a surveillance into the quality, ensure adequate Hygiene Documentation / HACCP is in place, ensure the cost related to sub-suppliers and rebates and that our catering team continue to receive training through our programmes and initiatives.
We develop additional KPIs based on specific customer characteristics and industry requirements.
To learn more about what we can do for you, please contact our international account team.