Over the past 15 years, Jillian Fergeau has seized development opportunities at ISS, transitioning from a cargo handler to the Head of Facility Management for the Grand Est region in France.
Bringing Trust and Transparency to the Canteen Experience
Customer satisfaction measurement is key to the work we do; we use annual as well as project-specific surveys to measure satisfaction, including real-time feedback tools such as Happy or Not. This tool has been used recently for a global manufacturing company to measure satisfaction at their workplace restaurants around the world.