Our publications explore the latest trends and research in outsourcing, facility management and workplace experience design.
Annual Report 2020
Dive into our 2020 Annual Report to learn more about our business and performance. 2020 was a challenging year due to the global pandemic. With the OneISS strategy, the recovery journey has now commenced.
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INSIGHTS
Stories about people, places and planet
PEOPLE
Paying attention to people and their development
Over the past 15 years, Jillian Fergeau has seized development opportunities at ISS, transitioning from a cargo handler to the Head of Facility Management for the Grand Est region in France.
Bringing Trust and Transparency to the Canteen Experience
Customer satisfaction measurement is key to the work we do; we use annual as well as project-specific surveys to measure satisfaction, including real-time feedback tools such as Happy or Not. This tool has been used recently for a global manufacturing company to measure satisfaction at their workplace restaurants around the world.
