Paying attention to people and their development

Partnering with the customer – including during the pandemic

As the current Head of FM - Grand Est France, Jillian is now responsible for the management of several large sites of a leading, global IT and digital transformation organisation. Managing a team of 24 people, Jillian leads subcontracting services (maintenance of green spaces, elevators, etc.), manages the customer relationship (on-site checks, audits, etc.), negotiates commercial proposals and oversees budgets.

"My customer sees me as a partner because I offer them the solutions they need – saving them time and money," says Jillian.

The response to Covid-19 has also been an essential part of the value ISS brings the customer. When the pandemic first hit France, Jillian and his team quickly ensured all colleagues were equipped with the right protective gear. He engaged in a daily dialogue with the customer around the Covid-19 response and best practices in the workplace.

"I was impressed by how committed my colleagues were in their response, in spite of the challenging situation,” Jillian says. “My greatest pride is to see them develop.”