ISS’s Coordinators were also tasked with organising small community-building events to further improve office life. “Companies want people back in the office—they want that feeling of community and collaboration,” says Ciaran. “Our workplace team is also there to help build that.”
These events could be as simple as “having cake by the coffee station to build an element of community within the floor”, he adds.
Making the office more efficient, and improving what Ciaran calls “ease of use”, seems to be working. He reports that footfall is increasing, “particularly between Tuesday and Thursday when the office is around 60% occupied”.
Ciaran also believes that the Coordinators have contributed to the uplift of the customer journey. “Our Workplace Coordinators are actually now a selling feature of our model because they are so integrated with the client’s employees.”