case

Helping Deutsche Telekom stay connected 24/7

In its first full year providing technical services to Deutsche Telekom, ISS achieved something that the customer has never experienced before – 0% unplanned downtime – an impressive achievement that gave the German population and emergency services unbroken internet and mobile connectivity in 2020, a year when it was needed most.

DE_2019_DTAG_Technical_July_29

12 million 

alerts in 2020

60,000

service visits

0%

unplanned downtime

I've worked with DTAG in various roles for 48 years. In that time, I’ve never seen a year with 0% unplanned downtime. Now, with the ISS and DTAG partnership, I have – and I want another one next year.

Michael Herbergs, ISS TFM Director

All the challenges concerning our infrastructure have been sorted out immediately to avoid power failure. Many thanks to ISS for a great performance.

Power & Air Solutions spokesperson, Deutsche Telekom

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