Sharing best practices
The work done by ISS in China had much wider benefits. ISS is a global organization, and our country teams regularly share learnings, experiences and best practice. This was stepped up as soon as it became apparent COVID-19 was spreading across the globe.
Many of the systems and procedures developed in China were rolled out to other countries as the virus spread, as Vincent Robyn, Asia Pacific Supply Chain & Procurement Director explains.
“All learnings were taken up to regional and group level,” he says. “It made a massive difference. Other countries and regions copied our governance model and approaches, and we were able to reduce much sooner deliveries at risk in other countries as a result. Much credit for this has to go to the people on the ground, like Ana and her team.”
This global approach characterizes how we work at ISS – both during business as usual and in times of crisis. Our high standards are driven by people who care, and our procedures and best practices are shared so we can provide peace of mind for customers around the world.