Taking a consistent approach was crucial in helping support the global banking client across its locations, and the ISS team were proactive in putting these processes in place.
“We went to our customer in each of their countries and said that we needed to set a sustainability baseline on what we do cleaning wise—what products, processes and chemicals we're using,” says Gerry.
“It doesn’t matter whether you’re in New York or Hong Kong,” he adds. “We’re using the same kind of methodology. We’ve introduced improved techniques, based on studying processes from Scandinavian countries, into the global market to increase efficiency.”
Looking forwards, ISS are continuing to develop their vacuuming and washrooms solutions for the bank’s offices, while working on more intelligent chemical dosing systems and improving the use of packaging. “There's still more we can do. We’ve got a 2023 sustainability roadmap, and we're working on waste management. We're introducing more solutions around washroom consumables and packaging. Uniform recycling is also on our agenda.”
The list goes on—from developing best practice by working with suppliers, to investigating how to introduce an ionised water solution. “We're going to launch carbon emissions calculations later this year, and we’re looking at things focusing on a circular economy model,” Gerry adds. “We’re working with our suppliers to introduce eco-labelling on our products.”
And, with plenty of support for the benefits the product has introduced so far, Gerry is excited about the impact that introducing these fresh innovations could have for ISS clients. “It’s helped strengthen our partnerships, and we’re looking forward to developing our products further in future.”