case

Bringing Trust and Transparency to the Canteen Experience 

Customer satisfaction measurement is key to the work we do; we use annual as well as project-specific surveys to measure satisfaction, including real-time feedback tools such as HappyOrNot. This tool has been used recently for a global manufacturing company to measure satisfaction at their workplace restaurants around the world. 

Case Happy or not

“Management now has a lot more insight into the satisfaction of their employees... This kind of transparency has helped us greatly with building trust.”

Tom Barter, Account Excellence Director at ISS.

24

HappyOrNot TERMINALS

100,000

+

RECORDED RESPONSES

87

%

HAPPY INDEX

PEOPLE MAKE PLACES

40,500+ customers across 30+ countries