The people behind the numbers
The numbers are impressive, but like every other ISS operation, it’s the people behind the numbers that make the difference.
Our teams are highly skilled, with many years of experience in the field. Operating in three shifts, they ensure there’s always a trained team ready to quickly tackle a task, whether it’s fixing a broken chiller at a data centre or scaling a 300-metre-tall signal tower to fix a loose part. This requires dedicated staff and an organisation that runs like clockwork, especially during storms, floods, heat waves or other incidents that can wreak havoc on even the most robust IT system.
“When we talk about 0% unplanned downtime, it sounds like the system is extremely robust. And it is. But ensuring this robustness requires comprehensive monitoring and fast reactions, so that we’re always on-hand to fix an issue before it becomes a problem,” Michael explains.
Always continuing to improve
Michael and his team know that the achievement in the first full year of service is only the beginning. The key is to repeat the feat next year – and to continue to improve.
“For DTAG, reliability is essential to its business. DTAG will continue to improve and expand its infrastructure to support its customers’ growing communications needs. We must continue to grow and refine our organisation as well, to ensure we can keep it DTAG’s system functioning day and night, 365 days a year.”