The client wanted food to support culture, goals, and commitments to diversity and inclusion, ESG, the community, and a healthier world. ISS Guckenheimer worked to understand the client’s business, culture, and goals. This enabled development of a people-centered, sustainable program tailored to each client site. Winnow waste tracking helped understand consumption and minimize plate waste; a partnership with Chefs to End Hunger ensured donation of surplus food; and a special menu helped a client wellness center gain WELL Gold certification.

Explosive growth led to a need for additional space and food. To accommodate this and have a voice in the future role of food, ISS Guckenheimer joined the client’s real estate strategy and planning team. This helped shift food from a reactive to a proactive partner.

To ensure food for client employees working on-site during the pandemic, ISS Guckenheimer continued to provide services, with social distancing, online ordering, set menus, and outside dining among the adjustments made. When the client communicated its return-to-office plan, ISS Guckenheimer's food team pivoted practically overnight to make the food experience a driver for reviving in-person work.