A global management company retained ISS to provide integrated facility management services to its U.S. headquarters. This new assignment represented an expansion of the ISS/client relationship — ISS subsidiary ISS Guckenheimer already provided café, bistro, and catering food services.

The incumbent provider had managed the client’s facility since it was completed. This translated to staff tenure and strong relationships with the client and its employees. Operational siloes had impacted the budget, scope of services, and savings anticipated, however, and the client wanted to control costs.

Understanding the value of employees with facility knowledge, ISS sought to retain the existing staff when the management transitioned, minimizing operational disruption. The team applied best practices, similar experience, innovative methodology, and facility expertise to re-align operations, re-organize resources, re-negotiate contracts, and leverage partner vendors. Through these efforts, ISS delivered hundreds of thousands of dollars in cost savings in its first year as facility manager of the headquarters.

Activation of the space planning module of ISS’ integrated workplace management system enabled insight into workplace efficiencies. ISS also re-engineered the facility budget to better reflect likely operational costs and taxes.