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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Research

White books

ISS has commissioned the Copenhagen Institute for Future Studies (CIFS) with the assignment to develop a number of scenarios for the future of the global Facility Management industry. The work has turned into five ISS 2020 Vision White Books on future perspectives on the FM industry. Download below.

ISS 2020 Vision: Future of Service Management

The Facility Management and Corporate Real Estate industries are undergoing a revolution
The fifth and final white book from ISS and Copenhagen Institute of Future Studies (CIFS) explores the trends and drivers revolutionizing Service Management, a critical competitive parameter for most organisations today.
The report provides a model for developing a service delivery system and workforce that focus on high-quality, personalized user experiences, creates a service culture that engages end-users and establishes a continuously increasing focus on service excellence. 

The Future of outsourcing and Perspectives for Facility Management

Moving beyond 2020, megatrends are reshaping outsourcing in several ways.
New models of collaboration are emerging, and we are shifting towards business propositions rooted in relationships and outcomes, rather than transactions and inputs.
The future of outsourcing will be characterized by a high degree of collaboration in order to boost global competitiveness. Outsourcing is evolving to accommodate new market needs and the growing complexity of the challenges that will continue to face businesses in the future. 

Future of Public Sector Outsourcing

The future challenges of the public sector will be related to asset management and optimization of the infrastructure and services within that entity.
There are more things today that can be considered FM than ever before, offering unparalleled opportunities for establishing new collaborative models. 
FM will be required to play and increasingly important and integral role in enabling the free flow of information, people and objects, while creating a high quality experience for citizens.
The future of public sector outsourcing will be characterized by highly sophisticated FM or infrastructure management rooted in precision and measurement, process discipline and operational excellence.

New Ways of Working- The Workplace of the Future

Facility Management can align workplaces with the organizations’ increasing pace of change.
To do so, the future role of FM will need to include new innovative service concepts that go beyond solely looking at the workspace as an opportunity for reducing operating cost. 
The ISS 2020 Vision report: New Ways of Working – the workplace of the future analyzes the strategic themes shaping the future workplace strategies.

2020 Vision

ISS and The Copenhagen Institute for Futures Studies (CIFS) have carried out a study on the future of Facility Management (FM) seen in a global perspective.
The study is based on four scenarios where the backbone of the research is a survey involving more than 300 senior executives from ISS and 50 specialists from the Global FM network. Adding to this, the research includes workshops and in-depth interviews with key industry spokespersons.
The ISS 2020 Vision study’s objective is to develop a set of global scenarios for the future of the Facility Management and services industry and to generate awareness of future trends, uncertainties and opportunities that may have the greatest impacts on the industry.