As companies are looking for ways to reduce the vulnerability that comes with the more dramatic fluctuations in global economy, it is almost becoming a business imperative to maintain high levels of agility, business flexibility and organizational ability to be innovative and explorative.

In this environment, outsourcing is no longer seen as a concept that can help companies to maintain current non-core activities and make these more efficient. Instead, the main driver of outsourcing is to innovate and develop better processes with increased focus on core competencies and market differentiation. 

The nature of outsourcing relationships and contracts is polarizing as well. On the one hand, relationships are changing to enable more long-lasting and strategic partnerships. On the other hand, some outsourcing relationships are becoming more episodic and consumption-based.

In more sophisticated arrangements, Facility Management providers play a greater role in fulfilling the strategic objectives of their customers, with contracts serving as a framework for the relationship. In more consumption-based contracts, client organizations will only pay for what is used.

What is the future of Facility Management outsourcing?

As businesses are beginning to realize the strategic importance of Workplace Management, it is expected that FM/CREM outsourcing will move towards transformation services that redefine and shape business outcomes, drive cultural change, and help to attract new talents and skills.

Read more

New models of collaboration are emerging, and we are shifting towards business propositions rooted in relationships and outcomes, rather than transactions and inputs.
The future of outsourcing will be characterized by a high degree of collaboration in order to boost global competitiveness. Outsourcing is evolving to accommodate new market needs and the growing complexity of the challenges that will continue to face businesses in the future.