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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Insights

Facility Management

Over the next few years, new technologies, management techniques, customer requirements, value-chain approaches and ways of working will have an enormous impact on Facility Management.

Facility Management will move towards transformation services that redefine and shape business outcomes, cultural change, and attraction of new skills within organizations; away from the traditional focus on cost reductions, which has blinded senior business executives to Facility Management’s strategic potential.

Facility Management is now becoming central to attracting and retaining employees and optimizing people utility. Taking the high-tech industry as an example, the workplace is moving towards a living office, where different areas of space will be dedicated to a variety of “life-asserting” activities.

Life-asserting amenities, include areas that fulfill employee needs such as health, play, consumption, and social interaction. These will be needed and used to keep people at the building. These amenities will be supported by companies’ technology and ICT portfolios, which will include interactive walls, real-time translators and hologram tables among other things, as attractive amenities.

These are all Facility Management issues where service providers have an opportunity to add value and strive towards transformative business innovation for client organizations.

In the coming years, the following trends will influence Facility Management:
  • Facility Management will increasingly become a strategic business practice rather than a cost-reduction practice
  • Facility Management will increasingly take responsibility in attracting, motivating and retaining employees and creating great workplace experiences
  • Facility Management will help to lead the digital transformation within the organization to increase workplace efficiencies
  • As a vigilant, imaginative and decisive actor, ISS will continue to be the market leader in developing new strategies, tools and concepts to meet these trends and help our customers to maximize the value of their Facility
  • Management operations by better meeting their clients’ and employees’ needs.
The-Future-of-Facility-Management

10 determining factors influencing the future of Facility Management

The global Facility Management and service industry is professionalizing at a tremendous pace. But which factors will be key in determining the future of Facility Management? Here’s what our research suggests.

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Changing-Role-of-a-Facility-Manager

The new role of FM: From Service Providers to Experience Managers

Business Managers have not always seen facility management as a value added activity; however, that time is coming to an end. Today, Facility Managers are beginning to be recognized for their contributions in shaping and strengthening workplace culture.

Read more

Where is the Facility Management industry headed to?

Read our white book about the future of Facility Management (FM) seen in a global perspective.
The study is based on four scenarios where the backbone of the research is a survey involving more than 300 senior executives from ISS and 50 specialists from the Global FM network.
The ISS 2020 Vision study’s objective is to develop a set of global scenarios for the future of the Facility Management and services industry and to generate awareness of future trends, uncertainties and opportunities that may have the greatest impacts on the industry.

Read our White Papers

ISS white papers
Read about trends and developments within the outsourcing and FM industries, and learn more about people, service and workplace management.

Read the White papers

Follow our blog

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Get insights to the future of the facility management industry, outsourcing and workplace management. Our blog has new thought-provoking posts each week, so join the debate!


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Contact Group Marketing if you have enquiries about our insights, white books/papers, events and partnerships.
 
Tel: +45 38 17 00 00

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