Select region  
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Get to know ISS

Our strategy

Learn about ISS' strategy, vision, mission and values, which drive us toward becoming the world's greatest service organisation.
470x300px_29
Divider-tools


The ISS Way

The essence of ISS is to provide service excellence to empower our customer’s business
We believe that great service is not simply a task or delivery. We are focused on how we can meet our customers’ needs, the outcome of our services and on how it helps them achieve their business goals. We provide a well-defined set of services, as a part of an integrated offering, delivered by our people. This platform places us in a unique position, allowing us to offer integrated facilities services, both locally and internationally. This is ‘The ISS Way’ strategy.

Through our strategy, The ISS Way, we are executing a number of distinct strategic choices on our journey to become the world’s greatest service organisation. The video to the left gives a quick understanding of our strategy.

Our key point of differentiation is the ability to empower our people, and spark the power of the human touch in our service performance. With a deep sense of purpose, we help our customers reach their goals – as part of their offering and as an extension of their organisation. This is our way of providing essential value: more ease, higher effectiveness and better experiences to people and businesses, every day.

Vision

Our vision describes where we want to go as a business. It gives us a clear sense of direction for the road ahead, inspiring us to aim higher and push harder.

Mission

Our mission is a powerful message that gives us the clarity and focus we need to be the greatest. This mission sets a clear goal for everyone in the business on how we will meet our customers.

Values

At ISS, we are driven by a set of shared values

ISS is driven by a set of shared values. They are fundamental to who we are and everything we do and help us act as one company, one brand, one culture. 

Living by the ISS values is essential for us to deliver a consistent service performance and fulfill our brand promise. Our values represent our behaviours - how we act as managers, as colleagues, and as partners to our customers.

 

Leadership principles

Great service performance requires great leadership
Great service performance – depending on talent and the training of great people – is the essence of our vision, mission and value propositions. Therefore, the natural extension of becoming the world’s greatest service organisation is to become the world’s greatest people management company.

Becoming the world's greatest service organisation requires strong and unified leadership to inspire, explore, implement and activate great performance in all aspects of our business – placing it at the heart of our culture.

You can study your customers. You can listen to your customers. But it’s not until you actually become your customer that you can really offer excellent service – when you live and breathe your customers’ needs, knowing what they want even before they do, anticipating their ever changing needs. It’s almost like having a sixth sense.

  • We take pride in servicing our chosen customers
  • We are responsive to customer needs and proactively search for a better understanding of their challenges
  • We build relationships with our customers

If you want great performance, motivation is the fuel you need. When you listen, encourage, advise, smile and motivate, you can be sure everybody will be prepared to walk that important extra mile with you. We all want to be part of a success, and creating high performance teams is the fuel that drives success in ISS.

  • We take pride in delivering excellent performance and results
  • We appreciate and celebrate excellent performance and success
  • We go the extra mile

Change happens - even if you don’t want it to. It’s a rule of the world, so why not get one step ahead? Make change, encourage change, drive change and your competitors will be the ones gasping to catch up. Don’t look for status quo, look for openness, adaptability and creativity in yourself and your employees.

  • We are always open to new ways
  • We look for opportunities to make improvements to our systems and concepts
  • We value adaptability and willingness to change

Have you ever had a teacher in school who never yelled, but who everybody respected? There’s a good chance that the teacher showed a natural authority and combined it with a deep respect for the students. That’s exactly the leader you want to be: eye to eye with your employees but with a birds-eye view of the road ahead.

  • We consider Health & Safety a top priority
  • We listen & communicate openly and honestly
  • We treat people as individuals and are aware that their preferences may differ from our own
  • We respect the laws of the localities where we operate
  • We value differences and diversity

The great kings of ancient times were always the first to ride out, leading their army against a fierce enemy. Luckily, daily leadership in ISS is a more peaceful job, but role models are still needed. If you take responsibility and lead from the front then you can motivate your collegues and together you will in a cohesive way perform better.

  • We are role models and ambassadors and act accordingly
  • We make ourselves visible
  • We are open and honest about the problems we need to manage

Trust is the hardest thing to give away. It is giving away power. But as a leader you must be able to do just that. Give your employees on all levels the power to act. Encourage them to act, and you will see that your gift is treated with respect and responsibility. Actually, you will be the one receiving: commitment, loyalty and performance.

  • We give a license and obligation to act
  • We are committed to learning from mistakes
  • We encourage decisions to be made and executed as far down the organisation as possible

If you want a plant to grow, you don’t contain or restrict it. You give it lots of space, light and nurturing. And even though it sounds like a cliché, these are the exact same things your employees and you need to develop: room to move, space to unfold your potential, an eye for talent and lots of nurturing through coaching.

  • We develop by being open and honest about our strengths and weaknesses
  • We create space for personal development and for people to achieve their potential
  • We identify, stretch and coach talent
  • We take pride in developing our own successors

Everyone can gather a group of strong and talented people, but making them “play” together is a totally different task. Just ask any major club football coach. But as an ISS leader, that’s exactly what you are expected to do. By treating everybody as an individual and recognising their personal potential, you will be able to put together the best possible team.

  • We build great teams by selecting people with the right abilities and attitudes
  • We share ideas, knowledge and experience
  • We take pride in our teams’ achievements but always put the company’s interests first.

It may sound like a contradiction, but only by showing a deep respect for differences and encouraging local initiatives can you truly build a global company with a united heart and soul. No matter how different we areacross all borders, we share the same values and principles. We lead, guide, act and do business under the umbrella of the ISS Brand and by emphasising the Human Touch.

  • We break down silos
  • We collaborate across borders and businesses
  • We implement strategies and operate the business in line with the Group vision and corporate values

The roadmap

Great service is a performance that makes a difference to our customer’s business
GREAT is our roadmap for driving the implementation of our strategy, our way of working and our processes. 

To optimise the benefits from our tailored solutions, we work with our customers to focus on their needs, strategies and ambitions. This is essential for us to understand how we can facilitate our customers’ purpose. Ultimately, it is about each and every ISS service performer consistently making a difference - facilitating our customers' purpose – every day. 

Beyond our ambition to provide great service, in every moment and in every interaction, being great also means striving for continuous improvements, best-practice sharing and innovation. Further, leveraging our scale in terms of volume and concepts and developing talents across the organisation, has provided us with a strong foundation for continued progress. Our people, who are at the heart of our business, are our key assets in driving the successful execution of our strategy.

Follow our blog

224px100px_traineeblog

Get insights to the future of the facility management industry, outsourcing and workplace management. Our blog has new thought-provoking posts each week, so join the debate!


Read our blog

Integrated Facility Services

Our services

Learn about ISS' approach to Integrated Facility Services and the value we bring to fulfill your purpose.
The IFS delivery model is relatively new to the market and unique to ISS.

Read about IFS

Contact ISS head office

Contact ISS head office

ISS A/S
Buddingevej 197
2860 Søborg, Denmark‎
Tel: +45 38 17 00 00


ISS Worldwide offices