Lauren Bowen Shortlisted for the Innovation Award at Contract Catering Awards 2023

Lauren Bowen, Head of Patient Food Services ISS UK&I, joins four more contestants in the running for the Innovation Award, celebrating the products and initiatives that transform catering services - and Lauren’s contributions to The Great Nutrition Project are testament to how ISS continues to put patients first.

The Great Nutrition Project was launched by the ISS Patient Catering & Dietetic Team, fundamentally developing the front-line catering service in the 40+ NHS Trusts where ISS provides patient food and beverage services. Among numerous industry concerns around nutrition and hydration safety issues, such as choking hazards and allergies, the project sought to improve the nutritional safety and patient experience, with nutritional knowledge, morale, and confidence at the forefront.

 

The preliminary research behind the project was extensive, including:

 

• Over 80 hours or research including observations of ISS staff, input from NHS frontline workers and discussions with NHS patients
• Catering focus sessions that included ISS catering managers, supervisors, and trainers.
• The development and trial of a ward-end Patient Catering Assessment Tool, designed to capture behaviours and nutritional adherences.

 

As a result of this research, the ISS Patient Catering & Dietetic Team has introduced extensive measures benefitting staff, customers, and patients. In recent awareness audits:

• Staff knowledge had risen by 50%
• Patient satisfaction averaged at 94%
• Plate waste had dropped to just 10%, saving on the cost of food wastage.

  

As a long-running NHS partner and provider for over 40 NHS trusts, ISS is once again proud to be recognised as a trusted FM provider for the UK’s patients and practitioners.

ENDS

NOTES:

ISS Facility Services Limited is a leading workplace experience and facilities management company. With a presence in more than 30 countries worldwide, and with more than 30,000 employees across the UK and Ireland alone, ISS provides innovative workplace solutions that contribute to better business performance aimed at making life easier, more productive, and enjoyable for all — delivered to high standards by people who care.

 

 

 

About ISS World:

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.

 

For media enquiries:

Ryan Scully, ISS UK&I Press Office: ryan.scully@uk.issworld.com | Tel: 07765 771 264

 

LinkedIn: ISS Facility Services UK

Website: www.uk.issworld.com