NFU Mutual Contract renewal for ISS Restoration

Rainbow International’s partnership with NFU Mutual began in 2010. From that start, Rainbow has supported over 40,000 of NFU Mutual’s members in their time of need.

Rainbow’s fantastic level of service in that time, which can be demonstrated by a world class net promoter score of +73, and quality of workmanship has played a major role in securing its position.

Key Account Manager, ISS Restoration, Nick Griffiths, commented “This is excellent news for ISS Restoration and Rainbow International, and it is testament to the great work our technicians do out in the field, and our outstanding customer service delivered by our Head Office function. It is the world class service that we aim to provide at every touch point that has enabled us to continue with our contractual partnership with NFU Mutual”

Sales & Marketing Director, ISS Restoration, Nick Revell, added “It has been great seeing the partnership with NFU Mutual grow and get stronger over the years. We are so proud of the work our network and head office staff do for all of our customers on a daily basis. It is great to see that our ethos of putting the customer first, with warmth and empathy at a local level, matches that of NFU Mutual. We’re absolutely delighted to continue our partnership.”

James Oram, Claims Supplier Specialist at NFU Mutual said; “NFU Mutual and Rainbow International have very similar values and ethos and that is why we continue to work so well together. We have been in business with each other now for 11 years and knowing our customers are in extremely safe hands with Rainbow International is of the utmost importance to us.”

About ISS Restoration

Part of the global ISS Group, ISS Restoration – with Rainbow International at its heart – is the UK damage management market-leader across all property insurance sectors. Handling over 25,000 projects per year, ISS Restoration delivers a world-class customer experience, minimises disruption to individuals, families and businesses, and delivers the highest level of technical expertise and efficiency, achieved through superb training, compliance and systems.

About NFU Mutual

NFU Mutual offers a wide range of products, including general insurance, life, pensions, and investments. These products and services are delivered through our network of NFU Mutual Agent offices, as well as through our direct sales and service centres. With over 300 local businesses located in rural towns and villages throughout the UK, NFU Mutual has become part of the fabric of rural life and remains committed to serving the needs of our members nationwide.

NFU Mutual is proud to deliver more than simply insurance. Making farming safer, supporting rural initiatives across the UK and helping to look after the environment are just some of the ways we do that. To find out more about everything we do to support our communities, visit their website.