ISS Pacific announces strategic partnership with Copenhagen Optimization

ISS Pacific is pleased to announce a strategic partnership with Copenhagen Optimization, a global leader in airport operations technology. This collaboration reflects ISS’ commitment to delivering safer, smarter aviation security services, with a focus on innovation and an enhanced passenger experience.

As the first global service provider to partner with Copenhagen Optimization, ISS Pacific will implement the company’s world-class technology, Better Security and Better Shift, at several key Australian airports. These proven integrated solutions are designed to optimise staffing, streamline shift planning, and support real-time, data-driven decision-making through accurate passenger flow forecasting.

“ISS Pacific is very excited to partner with Copenhagen Optimization,” said Phil Brezzo, Executive General Manager, Aviation, ISS Pacific. “Our primary purpose in aviation is to help keep passengers and airports safe. But we’re also committed to doing this as efficiently as possible to ensure the airport security experience is a positive part of each passenger’s journey. Through this partnership, we’re leveraging advanced forecasting and dynamic resourcing tools that are truly taking our capabilities to the next level and align with the future of integrated technology-driven solutions.”

The deployment of Better Security and Better Shift will support ISS with aligning staffing levels and real-time passenger demand, to reduce wait times and optimise operational agility. The platforms will also improve workforce planning and resource allocation, enabling faster, insight-led decisions across frontline aviation security operations.

“Copenhagen Optimization is partnering with ISS to provide Better Security and Better Shift, supporting more data-driven decision-making in security operations,” said [Insert Name], [Insert Title], Copenhagen Optimization. “By working with ISS, the largest provider of security staff at Australian airports, we’re helping elevate their planning capabilities while continuously improving our products through real-world application at scale.” 

This partnership strengthens aviation security capabilities across Australia combining ISS Pacific’s operational reach with Copenhagen Optimization’s advanced planning and forecasting technologies. Together, they will support a more adaptive, efficient model for airport security operations – driving long-term performance within increasingly complex terminal environments.

About ISS:
ISS is a leading workplace experience and facilities management company. With a presence in more than 30 countries worldwide, and with more than 15,000 employees across the Pacific alone, ISS provides innovative workplace solutions that contribute to better business performance aimed at making life easier, more productive and enjoyable for all – delivered to high standards by people who care. ISS brings all of this to life through a unique combination of data, insight and service excellence at hospitals, offices, airports, campuses, resources sites and other locations across the Pacific.

About Copenhagen Optimization:
Copenhagen Optimization is a world leader in airport operations optimisation, with a team that’s passionate about making airport operations simple and efficient. In 2016, the company launched its software suite Better Airport®, a cloud-based airport management SaaS platform that gives airports of all sizes a simpler way to run core operations. Better Airport® is the only airport operations software that covers both predictive planning and real-time execution across areas including passenger, baggage and stand and gate operations, and is currently deployed and live in more than 40 airports globally, spanning the USA, Canada, South America, Europe, Asia and Australia. Copenhagen Optimization also provides bespoke airport operations consultancy services to many of the world’s leading airports, including JFKIAT, Toronto, Montevideo, Manchester Airport Group, Singapore Changi and Sydney.

ENDS

For more information about ISS Facility Services Australia and New Zealand see:
LinkedIn: ISS Facility Services Australia and New Zealand
Website: www.issworld.com/en-au