SUPPLIERS

Welcome to ISS Coupa Support

coupa-main-header-image

As part of our continuous drive to be the world's greatest service organisation, ISS has invested in a market-leading P2P Platform, Coupa. There is no cost for our suppliers to join the Coupa Supplier Portal (CSP).

ISS COUPA SUPPORT

Transacting with ISS Australia & New Zealand

This page provides you with key updates, Coupa information and training, as part of ISS Australia & New Zealand's new Coupa purchase-to-pay platform.

P2P@ISS (Coupa) platform is now live in ISS Australia & New Zealand and we require our suppliers to submit invoices electronically through Coupa.

There are several policies that will help to ensure that payments can be made to you in a timely and accurate manner.

  • Ensure you request a Coupa purchase order prior to any goods or services being provided.
  • ISS has a strict No PO No Pay policy.
  • Invoices will need to be submitted through the Coupa Supplier portal or supplier actionable notification (please see details on this below).

There are several benefits to using electronic invoicing:

  • Electronic Ordering and Invoicing. 
  • Automated transmission of POs to specified email address provided.
  • Visibility of all POs in the Coupa Supplier Portal (CSP).
  • Realtime invoice status available in CSP. 
  • Invoice dispute and PO comments electronically via the CSP. 

Purchase order and invoicing methods

There is no installation of hardware or software required, and the service incurs no fee for you to pay.

The options to submit invoices are:
  1. Coupa Supplier Portal (CSP): An email invitation will be received to register on the CSP. Purchase Orders can be viewed, and invoices sent electronically. This is our recommended option as you will have full visibility of all your orders and invoices. Click HERE for more information.
  2. Supplier Actionable Notification (SAN): Enables action directly from your email inbox. Purchase Orders can be received, and invoices created without registering or logging in to the Coupa Supplier Portal.
  3. cXML transmission: Invoices are sent in an InvoiceDetailRequest cXML format and posted directly to Coupa via an HTTP post. Click HERE for more information. To use this option, please email p2p.pacific@au.issworld.com with the name, email and contact number of the best person to discuss this with.

Help and support

System guidance and training

ISS guides

Click on the links below for these ISS guides and training:

 

ISS short video demonstrations 

Watch the following ISS video demonstrations below:

  • How to submit an invoice on the Coupa supplier portal 
  • How to submit an invoice via Supplier actionable notification
  • How to submit a credit note on the Coupa supplier portal
  • How to resolve a disputed invoice 

ISS operates a No PO No Pay policy. All Invoices must contain a valid PO. If unknown or incorrect, contact the Order Requester prior to submitting your Invoice.

ISS Training Video

How to submit an invoice via CSP

How to submit an invoice via CSPhttps://brand.issworld.com/media/?mediaId=9B8B814A-21FB-4727-BAC38AA50D0BE59C

ISS Training Video

How to submit an invoice via SAN

How to submit an invoice via SANhttps://brand.issworld.com/media/?mediaId=DA4937F4-C665-4435-92A122A009AB745A

ISS Training Video

How to submit a credit via CSP

How to submit a credit via CSPhttps://brand.issworld.com/media/?mediaId=8458D457-4E11-4C53-A1402BE19AE9D5EA

ISS Training Video

How to resolve a disputed invoice via CSP

How to resolve a disputed invoice with CSPhttps://brand.issworld.com/media/?mediaId=B39A9048-92F0-4484-B01DBB3AAAC2CD04

Coupa information and support

ISS support network

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