corporate responsibility

Providing an opportunity to SHINE@ISS

At ISS, our goal is to help our employees feel valued, engaged and respected. Our inclusive culture means we focus on empowering people to contribute with their unique skills and perspectives. Find out how ISS Hong Kong is committed to nurturing the next generation of special needs youths through our SHINE@ISS programme.


Fostering a diverse and inclusive workplace

Youths with special educational needs (SEN) and disabilities experience great difficulty breaking into the workplace. In Hong Kong, only 35.3% of people with disabilities are employed – in comparison to 71.2% with those without a disability. The combination of social bias, negative employer attitudes, and a lack of support means youths with SEN are often not given an equal opportunity to develop their skills and find meaningful employment.

Partnering with secondary schools and various NGOs, ISS Hong Kong developed SHINE@ISS – a programme offering training, career opportunities and mentoring support for youths with SEN.

To kick off the programme, students attend a three-week pre-employment training to prepare them for the workforce, covering topics such as persistence, responsibility, communication skills, service mindset, time and stress management. This is then backed up with on-the-job training and internal classroom trainings on ISS’ core vision – Service with a Human Touch – and trained on-site career mentors are there to provide support.

Finding joy in helping others

One of our SHINE programme participants, 19-year-old Yiu Kwan, works as a cleaner at Hong Kong public hospital. Yiu has autism and sometimes struggles expressing himself, however, his energy and attention to detail means that he thrives with clear and concrete instructions.

Shortly after joining ISS, Yiu was recognised for his work ethic and received compliments from his peers, supervisors and the client. After a year with ISS in the SHINE programme, Yiu is more confident and his interpersonal skill have improved significantly. His great efforts earned him a promotion and often he helps out with other teams and tasks.

Yiu is just one of 15 youths that have been employed and enrolled in the SHINE@ISS programme, which first launched in 2019. A year on, more than half of these students are still working with ISS in various roles.

Stay up to date

Sign up to receive the latest insights from ISS. You can unsubscribe at any time.

Stories about people, places and planet