case

A technology solution for better patient care

In the UK’s NHS, clinical staff are often forced take time away from patient care in busy wards to handle simple requests. Find out how our technology solution, ServicePoint, helped healthcare customers increase efficiency and saves clinicians time, freeing them to focus on helping patients heal. 

NHS patient care UK

Connecting people and places

In the fast-paced hospital environment, NHS front-line staff were looking for a smart and efficient way to communicate with the facility management helpdesk when telephones were unavailable or out of reach. As their dedicated service partner, ISS was tasked with finding a solution that would save time and increase connectivity.  

First, we held a series of workshops with clinical staff and healthcare workers to understand the unique challenges they face. This resulted in ServicePoint – a ward and department-based solution in the form of a dedicated touchscreen device that allows healthcare workers to raise facility management requests, view existing requests and get an overview of Service Level Agreements. As well as this, it seamlessly connects clinical staff to their ISS service teams, providing access to catering, cleaning, portering and other support services at the touch of a button. 

“

The system is convenient, user-friendly and straightforward.

Maria Casey, Senior Nurse at Royal Brompton & Harefield NHS Foundation Trust
ServicePoint was a huge success, and approximately 130 units have been deployed across nine hospitals. Each day, around 1,000 people interact with the device over 8,000 times, offering significant time savings. In just one year of use, 1,741 hours were saved, equating to 218 eight-hour nursing shifts.  

“The system is convenient, user-friendly and straightforward,” says Maria Casey, Senior Nurse at Royal Brompton & Harefield NHS Foundation Trust. “It helps as we don’t have to call the helpdesk. We like that the job request is in real time and we have evidence of when the job was logged.”  

Award-winning solution  

In 2020, ServicePoint won the O2 Blue Door Award, which celebrates the most effective and innovative ways businesses have leveraged digital connectivity to drive customer satisfaction.  

“It is fantastic to see ServicePoint recognised as a leading example of smart technology and strong customer purpose working hand in hand to innovate and improve our FM delivery.” says Will Cohen, Group IT Director at ISS UK. “We’re delighted to gain this digital award which recognises the strength of our technology innovations to support our customers purpose".

Stay up to date

Sign up to receive the latest insights from ISS. You can unsubscribe at any time.

INSIGHTS

Stories about people, places and planet

rob fillmore -ISS FOOD EXPERTISE PASSED TO AUSTRALIAN STUDENTS

People

ISS food expertise passed to Australian students

One of ISS Australia’s head chefs has been passing on his culinary knowledge to a group of eager school students. Rob Fillmore has been volunteering his free time to hold planned cooking classes for around 10 high school students.

Rob Fillmore
DE_2019_DTAG_Technical_July_29

CASE

Helping Deutsche Telekom stay connected 24/7

In its first full year providing technical services to Deutsche Telekom, ISS achieved something that the customer has never experienced before – 0% unplanned downtime – an impressive achievement that gave the German population and emergency services unbroken internet and mobile connectivity in 2020, a year when it was needed most.

Helping Deutsche Telekom stay connected 24 7
people wayne fang top 1

PEOPLE

ISS Singapore joins forces with KTPH to care for Covid-19 patients

At the peak of the pandemic in 2020, ISS worked with local hospitals to care for migrant workers infected with Covid-19. Supporting the valiant and extensive efforts at Khoo Teck Puat Hospital (KTPH) was Wayne Fang’s M&E team.

Wayne Fang

PEOPLE MAKE PLACES

Over 60K customers across 30+ countries