ServicePoint was a huge success, and approximately 130 units have been deployed across nine hospitals. Each day, around 1,000 people interact with the device over 8,000 times, offering significant time savings. In just one year of use, 1,741 hours were saved, equating to 218 eight-hour nursing shifts.
“The system is convenient, user-friendly and straightforward,” says Maria Casey, Senior Nurse at Royal Brompton & Harefield NHS Foundation Trust. “It helps as we don’t have to call the helpdesk. We like that the job request is in real time and we have evidence of when the job was logged.”
In 2020, ServicePoint won the O2 Blue Door Award, which celebrates the most effective and innovative ways businesses have leveraged digital connectivity to drive customer satisfaction.
“It is fantastic to see ServicePoint recognised as a leading example of smart technology and strong customer purpose working hand in hand to innovate and improve our FM delivery.” says Will Cohen, Group IT Director at ISS UK. “We’re delighted to gain this digital award which recognises the strength of our technology innovations to support our customers purpose".