2019-03-03
Balancing 'human touch' in a digital era
Clean India Journal discusses the impact and role of people and technology in the India FM market with ISS Group CEO, Jeff Gravenhorst, during his India visit
We have a lot of digital solutions and have implemented them across the world in various facilities. IoT and digitalisation is all about big data, where one can assess and come to conclusions based on real time figures. As the development of robotics has been slow, we are dependent upon by our partners.
Digitalisation is clearly the future, and it is already effective in Europe. Importantly, we can clearly look at cost reduction, effective workforce, and quality results. The hourly rate versus the machine use has a different equation compared to what we have in Asia, as there is less skilled manpower available here.