Leading by example – and by communication
While Jeena´s team of female security guards has helped the clients´ employees feel more secure, Jeena has also been instrumental in instilling a sense of security among her team. “If she can do it, so can we” – this is the confidence that Jeena says she believes in creating within her teams. “More than ‘leading from the front’, it is my duty to make my teams feel I am one of them”, she continues. For her, operations is all about communication – with colleagues, teams, and the client. Jeena’s team knows that she is with them every step of the way – touring the premises at night, interacting with the team, and putting their concerns at ease. Jeena´s hands-on approach to leadership has proven to have an impact even beyond her team, as all colleagues know they have a friend in her.
With her background in law and experience as Judge Advocate General in the Indian Army, it has felt natural to Jeena to take on and manage a wide range of responsibilities. In addition to her duties as a security lead, she loves to support and empower colleagues and clients on informed decision-making. “Information is knowledge, information is power,” as Jeena says. Whether she is surveying a site, developing risk mitigation plans or mobilising her team to handle a security event, Jeena handles her duties with diligence and skill.
An inclusive and supportive culture at ISS
Jeena joined ISS as she was attracted by the mentoring culture. She loves working with her manager who is more of a friend, mentor, and guide. This is the relationship she, too, strives to create with her team. Despite having a wide range of responsibilities, she finds it easy to manage it all – “It’s like deciding what to make for breakfast. You wake up prepared and map what needs to be done.” She also loves the inclusive culture at ISS, saying her colleagues have been extended family since day one.
In addition to a supportive culture, ISS supports her team of female security guards by providing a home pick-up and drop-off service, a valuable solution in areas where women do not feel safe at night, and regular refresher trainings on self-defense and reporting and dealing with harassment at the workplace. Operational Security Leads are in constant touch with their teams, and female colleagues are offered a well-defined communication procedure for emergency support that is operational 24/7.