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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Press
ISS Turns to IBM Watson IoT to put the ‘Human Touch’ into buildings

ISS Turns to IBM Watson IoT to put the 'Human Touch' into buildings

Global leader in facility services taps insight from sensors and devices to create better, happier buildings.
ISS, a leading global provider of facility services, has signed a commercial agreement with IBM to use the power of Watson IoT to transform the management of over 25,000 buildings around the world. 
 
Headquarted in Copenhagen, ISS is one of the world’s largest private employers with over half a million staff managing everything from concierge to cleaning, catering to technical maintenance for thousands of high profile clients including Rolls-Royce, Nordea, Novartis, and Royal Air Force in the UK.
 
Through the new agreement, ISS will tap IBM’s Watson IoT platform, consulting and advanced facilities management technologies to transform the services it provides to building owners and users around the world with the goal of making buildings more personalized, intuitive and user-friendly. 
 
Working with IBM, ISS will integrate and analyse data from millions of devices and sensors embedded into buildings including doors, windows, chairs, meeting rooms, dispensers and air conditioning systems. Data will be uploaded onto IBM’s Watson IoT cloud platform and cognitive computing technologies will learn from this data helping ISS optimise its services as well as furthering its understanding of how people use buildings, thereby creating new opportunities for innovation. 
 
For example, sensors in doors and entrance areas can tell a real estate manager how many people are in a building at any one time and sensors on plate dispensers can inform kitchen staff of how many people are still likely to need to eat – helping staff to prepare the right amount of food and avoid wastage. Sensors in meeting rooms, chairs and tables not only help building managers better manage room occupancy and cancel unwanted room bookings, but also inform service staff when a room needs more refreshments or requires cleaning. 
 
“In today’s highly competitive market, managing and servicing buildings should no longer just be about cost,” said Jeff Gravenhorst, CEO of ISS.
 
“With a dashboard overview of key building metrics displayed on mobile devices, facility managers will benefit from an integrated, real-time view of the services and supplies within their buildings enabling them to adopt a more pro-active, flexible and responsive approach to building management and customised service delivery. Putting real time data into the hands of service staff will help to foster more attentive and service-minded employees, supporting our customers in achieving their priorities. Putting a ‘human touch’ in buildings helps to increase employee productivity, decrease absenteeism and makes a better impression on visitors,” said Gravenhorst. 
 
“With this agreement we are taking the power of technology and the power of service and putting those together to enable ISS to make buildings better for their users,” said Harriet Green, General Manager, IBM Watson IoT.
 
“The key thing is to find out how people will work in the future and by analysing data from sensors we are helping ISS to uncover new insight that will help to ensure buildings are the kinds of places where people want to be, not just need to be,” Green added.
 
As a first step, ISS has already rigged up its Copenhagen headquarters, which serves as an innovation lab for the service group, with hundreds of sensors connected to IBM’s Watson IoT platform and TRIRIGA facilities management software to help improve room bookings and catering services for the 250 employees based in the building. The next phase will be the implementation of the cognitive IoT technology at selected customer sites.
 
ISS’s perspective on the agreement (video interview with Group CCO Andrew Price): 
 
See more about the transformation of ISS’s Copenhagen HQ: 
 
Photo of Group CCO Andrew Price, ISS, and Director Nils J. Van Der Zijl, IBM Watson IoT: 
 
Presentation including infographic regarding the solution: 
 
 
About IBM Watson IoT

IBM is an established leader in the Internet of Things with more than 4,000 client engagements in 170 countries, a growing ecosystem of over 1,400 partners and more 750 IoT patents which together help to draw actionable insight from billions of connected devices, sensors and systems around the world. Building on the company's $3 billion USD commitment to bring Watson cognitive computing to IoT, in December 2015 IBM announced a new global headquarters for IBM's new Watson IoT unit in Munich Germany, bringing together 1,000 IBM developers, consultants, researchers and designers to drive deeper engagement with clients and partners. IBM TRIRIGA Facilities Manager identifies underutilized facilities and workspaces that can be used more effectively to help reduce costs. TRIRIGA is a Software as a Service platform which helps to increase facilities utilization and improves the effectiveness of a distributed workforce. It also provides move management capabilities for more efficient personnel and asset relocation.
 
For more information on IBM Watson IoT, please visit www.ibm.com/iot
 
Contacts: 
 
ISS A/S
Manuel Vigilius
Global Media Relations Manager, ISS A/S
Manuel.Vigilius@group.issworld.com
+45 3817 6404
 
IBM Denmark
Benedicte Strøm
BStroem@dk.ibm.com
+45 5163 8873
 
IBM Watson IoT
Jonathan Jessop Batty
External Relations Leader, IBM Watson Internet of Things 
jonathanb@uk.ibm.com 
+44 7880 086571

Press contact

224x100-Group-Communications
Group Communications
Tel: +45 38 17 62 39
E-mail: press@iss.biz

About ISS

464x207_ISSlogo
The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading facility services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, Property and Support Services as well as Facility Management. Global revenue amounted to DKK 79.2 billion in 2016 and ISS has more than 490,000 employees and activities in more than 74 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector customers.