In competition with other leading global companies, ISS won two first prizes at the European Workforce
Together with external advisor proacteur, ISS received
the prizes for a research paper documenting the positive link between employee
engagement and customer experience. The white paper demonstrates the importance
of having motivated employees, who understand how they can deliver on the value
proposition originally promised and how they are part of bringing the
customers’ purpose to life.
“It demonstrates how you can work with integrated
analytics and use employee engagement insights to get an early indication of how customers will value the
services received and plan your efforts accordingly,” says Peter Ankerstjerne,
Chief Marketing Officer at ISS.
“Whether you are marketing your service offers to
customers or you want to attract, retain and develop employees, the fundamental
dynamics are the same. Human beings are searching for ways to fulfil their
purposes, solve challenges, and satisfy their needs. If you want to be a
successful business or employer, you have to know your stakeholders, offer
solutions that they value, and systematically measure your performance with
them. That is what we have done for many years with both our customers and our employee
surveys - with great success,” Peter Ankerstjerne added.
A people company
The ISS case was built on more than 500,000 employee data
sheets combined with 20,000 customer questionnaires linked to approximately 2,500
actual contract specific data. This
analysis is documenting the close link between having engaged employee, which
in turn provides satisfied customers, which provides for profitability and
growth that secured ISS the overall prize as well as the ‘people’s choice’
award at the European Workforce Analytics Summit.
“We are proud and thankful for this acknowledgement of
our efforts to be thought leaders in this field through, among others, the numerous
white papers and white books we have produced over the past couple of years. This
research relates to the heart of who we are, a people company, and to the core
of our value proposition,” says Peter Ankerstjerne.
The ISS team received the awards earlier this week at a
ceremony in Amsterdam, Holland.
You can see more on
the conference and the awards at www.workforceanalyticssummit.com Read the white paper here. Access our white papers and books in the ISS Learning zone here.