The growing success of ISS New Zealand has earned them the title of ‘New Zealand Facilities Management Company of the Year’ at the annual Frost & Sullivan New Zealand Best Practices Awards.
ISS has a strong presence throughout New Zealand. With over 1,600 employees, ISS delivers services such as cleaning, property and support services to hundreds of customers across the country.
The Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding performance. The inaugural New Zealand Excellence Awards seek to recognise companies and individuals that have pushed the boundaries of excellence and outshone their competitors in the New Zealand market.
ISS New Zealand’s Regional General Manager, Russell Kerr said of the Awards:
– This is an outstanding achievement for our New Zealand business that has undergone a challenging journey over this past year to improve service delivery to our customers and empower our staff. We’ve had had a strong focus on implementing measures that drive stakeholder engagement, and have since seen remarkable improvements in the engagement scores of our annual Employee and Customer Engagement Surveys.
The business has introduced many initiatives since 2013 including a new Employee Rewards & Recognition scheme, new training and development programs and improved its Health & Safety accreditations.
Recipients of the awards were judged according to research conducted for Frost & Sullivan’s latest analysis of the New Zealand market.
Uzairi Hajazi, Research Analyst at Frost & Sullivan commented:
– In less than a decade, ISS Facilities Services (ISS) has successfully positioned itself as one of key players in New Zealand’s Facilities Management market. Leveraging its global FM expertise, experiences, and best practises, ISS has managed to achieve commendable performance with its strong local presence in New Zealand. In addition, the company managed to secure important local contracts and global clients. Its outstanding operational capability, as well as excellent implementation of growth strategies, has provided ISS a strong platform to be the leader in this marketplace, thus making it a deserving recipient of this award.
In 2013, ISS’ Asia Pacific Business was also selected as award recipient of the ‘2013 Frost & Sullivan Asia Pacific Facilities Management Company of the Year’.