At ISS, we are always working with Key Performance Indicators (KPIs) to evaluate the effectiveness and quality of our services, and ensure transparency and that our customers are getting the most out of the relationship.
Such KPI’s include assessing employee turnover rates, employee engagement, evaluating customer experience/satisfaction, and productivity.
Additionally, here are some examples of KPI’s for you to discuss with your current service provider to ensure the performance of your service setup:
- End-user satisfaction
- Realised savings compared to plan
- Completion time of service requests and help desk issues
- Innovation and continuous improvements initiatives
- Lost time due to injury and incidents
We develop additional KPI’s based on specific customer characteristics and industry requirements.
To learn more about what we can do for you, please contact our international account team.