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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Facility Management

Consistent high quality

At ISS, we keep up a consistently high level of quality by focusing on your needs, processes and concepts.
We have been developing and improving our approach for over 100 years, bringing in experiences from all corners of the world. This means that with us, our customers can enjoy a hassle-free Integrated Service Solution of consistent high standards.


Optimising processes for continuous improvements

Process optimisation and integration of services provides the foundation of our service delivery. We constantly review our methods, systems and processes to provide evidence-based solutions designed for the individual needs of our customers. We focus on creating the perfect process to manage all customer relations, from contract to invoicing, to encourage continuous improvements and relationship management.

ISS Process Frameworks

The ISS process frameworks help us to deliver the same quality and services regardless of which country we are operating in. 

The frameworks are built on ISS best practices and tools, which are continuously updated and maintained within a set of Process Handbooks. All ISS countries have their own formalised, documented, and transparent procedures that are aligned with these frameworks and with local legislations. 


High consistency and quality

Our operational process frameworks provide best-practice management processes, ensuring that we meet our customers' expectations and support a consistent quality contract delivery. The frameworks also provides new opportunities to manage and even reduce risk. We always take a structured approach to documenting, training and implementing our service concepts with a strong focus on the end-user journey described by our TouchPoints@ISS concept.

With a clear process in place, it is easier to engage with our customers and their situation. And when we have a deeper understanding we always encourage, develop, and take the lead in service innovation and continuous improvements.