ISS Process Frameworks
The ISS process frameworks help us to deliver the same quality and services regardless of which country we are operating in.
The frameworks are built on ISS best practices and tools, which are continuously updated and maintained within a set of Process Handbooks. All ISS countries have their own formalised, documented, and transparent procedures that are aligned with these frameworks and with local legislations.
High consistency and quality
Our operational process frameworks provide best-practice management processes, ensuring that we meet our customers' expectations and support a consistent quality contract delivery. The frameworks also provides new opportunities to manage and even reduce risk. We always take a structured approach to documenting, training and implementing our service concepts with a strong focus on the end-user journey described by our TouchPoints@ISS
With a clear process in place, it is easier to engage with our customers and their situation. And when we have a deeper understanding we always encourage, develop, and take the lead in service innovation and continuous improvements.