GL_Insights

From plate to planet

ISS Newsroom — Mon, 11 May 2026 11:45:07 GMT

Use data to reduce food waste

ISS signs agreement to acquire Tomagruppen

ISS Newsroom — Thu, 07 May 2026 11:12:54 GMT

Tomagruppen is a Norwegian, majority family-owned facility services company founded in 1978, delivering cleaning, catering, property management, and other support services to both the public and private sectors. The company’s total revenue was approximately DKK 1.8 billion in 2025, and it operates in Norway and Denmark. The vast majority of operations are in Norway.

The acquisition of Tomagruppen further reinforces ISS Norway’s position among the market-leading facility services providers in Norway, while adding further scale and know-how to ISS Denmark’s position across sectors.

Kasper Fangel, Group CEO of ISS, says:
“We are excited to announce this agreement, welcoming more than 4,000 new colleagues - as well as new customers. Beyond expanding our presence in the Nordic region, this bolt-on acquisition is a strong strategic fit with ISS’ well-performing business in both Norway and Denmark. It will drive efficiencies and unlock clear synergies, while enabling us to further scale and enhance our Integrated Facility Services (IFS) offering for customers across the region. We very much look forward to welcoming Tomagruppen into ISS.”

Frode Monsen, Group CEO of Tomagruppen, says:
“For Tomagruppen, this is an exciting milestone. We are very proud of what we have built, and we look forward to becoming part of the ISS Group. Together, we can strengthen our offering to customers and create new opportunities for our employees and partners in the years ahead”.

Leroy Hightower - People Story - ISS World

ISS Newsroom — Wed, 06 May 2026 10:00:09 GMT

For Leroy, his role isn’t just about keeping the airport clean and welcoming – it’s also about looking after passengers and visitors.

Update on ownership of ISS Turkiye Press | ISS World

ISS Newsroom — Tue, 05 May 2026 08:09:26 GMT

Since 2021, ISS Türkiye has been owned jointly by Actera (39.9%), management of ISS Türkiye (10%), and ISS (50.1%) as the controlling shareholder.
As previously communicated, Actera and ISS have been in dialogue for some time regarding potential exit options for Actera in accordance with the shareholders’ agreement.

With this new agreement, ISS will own 90% of the shares, while the management of ISS Türkiye still owns 10%.

Kasper Fangel, Group CEO of ISS, says:

“I’m pleased that we have reached an agreement with Actera and increased our ownership in ISS Türkiye. I would like to express my thanks to Actera for the successful journey over the past years, where the business has realised significant profitable growth and entered new strategic segments. Türkiye has developed into a significant market for ISS and delivers a strong cashflow contribution. This agreement not only provides clarity to continue the strategic growth journey but also underlines ISS’s commitment to our more than 40,000 colleagues in Türkiye, who serve thousands of key account customers every day.”

For media enquiries:
Charlotte Holm, Head of External Communications, +45 4176 1989

For investor enquiries:
Michael Vitfell-Rasmussen, Group Head of Investor Relations, +45 5353 8725
Anne Sophie Riis, Senior Investor Relations Manager, +45 3052 9468

About ISS
ISS is a leading global workplace experience and facility services company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. ISS brings all of this to life through a unique combination of data, insight and service excellence at offices, factories, airports, hospitals and other locations across the globe. ISS has more than 325,000 employees around the globe, who we call “placemakers”. In 2025, ISS Group’s global revenue amounted to DKK 84.7 billion. For more information on the ISS Group, visit www.issworld.com

Trading Update for 1 January – 31 March 2026 Press | ISS World

ISS Newsroom — Tue, 05 May 2026 07:55:24 GMT

Highlights:

Blog | LinkedIn Live session: Closing the workplace performance gap on ISS World Blog

ISS Newsroom — Wed, 29 Apr 2026 11:43:56 GMT

ISS’ Group CMO, James Sharkey, hosted the event, and was joined by a panel of EY’s Head of Workplace Experience & Advanced Analytics, Claus Frigaard Christensen, ISS’ CCO of Global Office, Dr. Mark Forret and ISS’ Group Director of Products, Concepts & Services, Claire Harman.

The event followed the launch of our latest report, Facilities Management Outlook, which features insight from nearly 3,000 business leaders across 28 countries. The workplace performance gap is a prominent theme in the report, indicating the widening disconnect between leaders recognising the importance of the workplace and making the investment to unlock it.

Over eight in ten leaders (83%) think the workplace has either a significant or great impact on business performance, following on from data in our Evolving Workplaces report that 71% of employees think the office is important.

“Belief in the workplace has never been stronger. Several studies point towards the belief that workplace drives performance and therefore improves business outcomes; but in practice, they often still manage it like a cost centre,” James said.

Execution is the critical constraint
Our FM Outlook report discusses the three factors sustaining the workplace performance gap: cost gravity, the proof gap and the execution gap.
Mark highlighted execution as the most significant barrier to unlocking workplace value:

“In our discussions with prospective customer organisations, it’s very clear they understand cost pressures and increasingly recognise the importance of workplace experience, but can struggle with consistently delivering across all locations – whether it’s scaling initiatives globally or aligning multiple vendors and stakeholders,” he said.

Fragmented supply chains, multiple systems and inconsistent standards all create friction, and breaking this cycle requires simplification and standardisation. This can be done through integrated end‑to‑end ownership, consistent technology platforms, strong governance and better data and visibility.

Making value visible through better measurement
With organisations needing to close the performance gap to unlock true workplace value, Claire said that one of the clearest signals of moving towards a performance-thinking workplace is the shift from traditional FM KPIs to business-related KPIs.

“A really clear sign is when we don’t just measure workplace performance on cost per square metre and utilisation percentage. Instead, we link it to business outcomes – employee experience, productivity and the attraction and retention of talent.”

She added that another indicator is stronger cross-functional alignment. When CRE, HR and IT align around business outcomes, the workplace becomes “a physical expression of the company’s brand and culture”.

Reframing cost optimisation
Cost optimisation and efficiency do not have to be at the expense of employee experience, Claus said, citing EY’s workplaces in the Nordics.

“The best-performing locations we have in the Nordics outperform the rest by 20%. We can combine user satisfaction at a very high level with a very high space efficiency at the same time – combining those is combining value and efficiency. We have 4.3/5 user satisfaction and a 4.8 square metre per user, which is a very low figure and means we have very dense spaces which drive costs down.”

Mark agreed that leaders should not see optimisation and performance as competing agendas, adding that in fact cost optimisation is not the same as cost-cutting.

“When done well, optimisation strengthens the workplace rather than undermines it. Whereas, cost-cutting is often reactive and risks damaging experience and momentum. Smart optimisation is strategic and value-led, and it’s focused on removing waste on an ongoing basis.”

Smart optimisation targets inefficiencies such as underutilised services, fragmented supply chains and reactive maintenance, while protecting what drives performance, including experience, productivity and critical services.

Unlocking new opportunities through technology
Our FM Outlook report found that digitalisation and AI is the second biggest disruptive force affecting leaders’ industries.

In terms of how technology will shape workplace strategies at EY going forwards, Claus said that as routine tasks are increasingly automated, work will become more cognitively demanding, with humans and AI “teaming up” on complex activities.

“The future hybrid model will be AI and human intelligence (HI) coming together,” he said.

This shift places new demands on them to support the focus, recovery and wellbeing of employees, including encouraging breaks and creating moments of human interaction.

Claus also highlighted the potential of AI to turn large volumes of existing data into actionable insight more quickly, and the idea of a “digital coach for the workplace” that helps with managing the cognitive load of employees. However, he stressed the importance of not losing sight of people as technology accelerates.

Looking three to five years ahead, Claire said IFM relationships will be increasingly centred on customer business outcomes, and technology also plays a key role here by providing clearer evidence of value. This will reduce the ongoing “burden of evidence” faced by workplace leaders.

Mark reinforced this view, pointing to the rapid acceleration of AI and the opportunity it creates to remove waste and inefficiency, allowing organisations to reinvest those gains into the human experience.

You can access the FM Outlook report, which features insights from nearly 3,000 business leaders across 28 countries, here.

The full recording of the LinkedIn Live session is also available here.

Blog | Creating SAFE Spaces Through Safety Excellence

ISS Newsroom — Tue, 28 Apr 2026 10:00:27 GMT

For multinational corporations managing diverse facility portfolios, workplace safety isn't just a compliance requirement. It's a strategic imperative that impacts operational continuity, employee wellbeing and business performance.

At ISS, the health, safety, and environment (HSE) strategy, ‘Creating SAFE Spaces together’, is deliberately aligned with the company's core mission: to make spaces for people and businesses to thrive.

As Mick Moore, Global Head of HSEQ at ISS, explains: “When customers partner with ISS, they don't just get facility management services. They get ISS’ safety culture embedded into their operations. That's a genuine differentiator in our industry.”

Pauli Hyvärinen - People Story - ISS World

ISS Newsroom — Tue, 28 Apr 2026 08:12:57 GMT

Driven by people and a growth mindset

Pauli Hyvärinen, ISS Maintenance Operator for a banking customer in Finland, has been part of ISS for over 37 years. His fascination with machines and technology began at a young age:

ISS wins large multi-country contract | Press | ISS World

ISS Newsroom — Mon, 27 Apr 2026 11:01:30 GMT

The contract spans several European countries and will be mobilised during the first half of 2025.

Carl-Fredrik Bjor, Group Chief Commercial & Revenue Officer at ISS, says:

“We are excited to be trusted with this multi-country outsourcing partnership. Our key focus will be to deliver exceptional services that enhance efficiency, customer experience, and sustainability".

For media enquiries:
Charlotte Holm, Head of External Communication, +45 4176 1989

For investor enquiries:
Michael Vitfell-Rasmussen, Group Head of Investor Relations, +45 5353 8725

About ISS

ISS is a leading workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. ISS brings all of this to life through a unique combination of data, insight and service excellence at offices, factories, airports, hospitals and other locations across the globe. ISS has more than 325,000 employees around the globe, who we call “placemakers”. In 2023, ISS Group’s global revenue amounted to DKK 78.7 billion. For more information on the ISS Group, visit www.issworld.com

Press | ISS Extends UK Contract With Fulham Road

ISS Newsroom — Mon, 27 Apr 2026 05:00:00 GMT

Under the contract, ISS will deliver a broad range of integrated services across three major hospital sites. These include the Chelsea and Westminster site, which is rated ‘Outstanding’ by the Care Quality Commission (CQC) - the independent regulator of health and social care services in England - as well as The Royal Marsden, a world-leading specialist cancer centre.

The services include cleaning, security, portering, patient catering, retail catering, waste management, reception, private patient services, and linen and laundry services.

The contract has a duration of five years, with an option to extend for a further five years. It will take effect in Q2 2026.

Scott Davies, CEO of ISS United Kingdom & Ireland says:
“We’re delighted to strengthen this valued partnership further, built on a shared ambition to push the boundaries of innovation, collaborative thinking and continuous improvement. With the expansion of our delivery of private patient services at The Royal Marsden and the retention of Chelsea and Westminster, we have developed a hospitality-led offer with hotel-comparable, five-star standards – including enhanced menus, virtual concierge technology to support seamless patient engagement, a chef academy, and specialist front-of-house training. Together, we’re creating a partnership that can become a blueprint for healthcare service excellence for years to come.”