We ensure that targets, data capture and KPI regimes are aligned to customer objectives, so that the results we achieve have a positive impact on your business. Our goal is to support value creation by delivering optimum value in facilities services, and we self-monitor our delivery quality and account development initiatives to drive this:
- Measurable improvements in service quality, reaction times and user satisfaction levels, as evidenced in KPI scores
- Service cost reductions
- Flexible service solutions with a flexible commercial model
- ISS capacity to deliver through an integrated facilities services model that optimises team synergies and efficiencies
- Net Promoter scores in the top 10%