A multi-cultural team
At the hospital, our staff deliver services that go well beyond cleaning. They can often be found on the ward and in waiting areas, for example, helping visitors find their way or translating between doctor and patient, if language issues occur.
“The hospital has patients from across Austria and abroad – and some patients don’t understand the language or health system very well,” explains Agnes. “Our team is multi-cultural, so we speak many languages. That’s why we’re often asked to step in to help.”
It was this multi-culturalism that first attracted Agnes to ISS eight years ago. She began part-time as a recruiter while studying Management and Economics at university. But she soon switched, so she could work full-time at ISS and complete her studies part-time. She has since held roles at different sites across Austria, but the special ISS family feel has always been present.
“I just love the fact that ISS is a big multinational company that feels like a family. My team come from all over the world, but we all support each other, and we’re all here for the good of the patients. It’s a great feeling to be part of that.”
The ultimate ‘thank you’ note
Ultimately, Agnes and her team are the guardians of hygiene and cleanliness in the hospital. Work that is essential for the health and safety of patients and staff.
“When the hospital receives a ‘thank you’ note from a patient, they often mention the nice man or woman who brought their food or cleaned their room. Reading this is a fantastic feeling, and I make sure to share it with the team,” says Agnes. “In the light of the COVID-19 situation, patients are increasingly grateful for the work we do. They understand the difference it makes to their safety and recovery – and I’m proud that my team is able to deliver it.”