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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
COVID-19

COVID-19

ISS Task Force to handle COVID-19
Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV).

A novel coronavirus (nCoV) is a new strain that has not been previously identified in humans. Coronaviruses are zoonotic, meaning they are transmitted between animals and people.

Detailed investigations found that SARS-CoV was transmitted from civet cats to humans and MERS-CoV from dromedary camels to humans. Several known coronaviruses are circulating in animals that have not yet infected humans. Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. 
 
At ISS, we have established a Global task force that is continuously monitoring the situation on a daily basis. We are taking all necessary precautions and keeping all our stakeholders informed (customers, suppliers and employees). Please keep yourself updated about the situation locally with your local ISS contact and local health authorities.

Read more
Hygiene advice:
Below is a list of recommended hygiene advice that can limit the risk of viral airway infections:
  • Wash your hands often and thoroughly with water and soap. Use hand sanitizer if possible.
  • Ensure correct hygiene around foods.
  • Avoid contact with live or dead animals, e.g. at food markets.
  • Avoid close contact with visibly ill individuals with symptoms of infectious airway disease (cough etc.).
  • Restrict travel as much as possible
Hand hygiene guide

Serving our customers

Since the outbreak of COVID-19, ISS has been working with customers on an advisory and execution level.
Business Continuity Plans have been activated on customer sites to ensure that our people are healthy and using the necessary safety precautions to serve our customers.

To minimise risk of infection for our customers on customer sites, we have partnered with suppliers to provide a supply of masks, hand sanitisers, hand-wash and also offer ‘step-up cleaning’ (high-frequency cleaning to disinfect high-touch or high footfall areas) and deep cleaning.

Depending on the severity levels (countries identified with COVID-19 severity), we are advising customers on minimising risks through step-up cleaning. We continually keep our customers informed and aware of good hand hygiene habits, social distancing and advising in case of symptoms for the virus. We are also partnering with our customers in the health (hospitals) and aviation sector to help them minimize risks by offering more deep cleaning options for infected areas.

Disinfection services
Customer materials

Safety of our colleagues

Great service performance requires great leadership
Great service performance – depending on talent and the training of great people – is the essence of our vision, mission and value propositions. Therefore, the natural extension of becoming the world’s greatest service organisation is to become the world’s greatest people management company.

Becoming the world's greatest service organisation requires strong and unified leadership to inspire, explore, implement and activate great performance in all aspects of our business – placing it at the heart of our culture.

If you have any enquiries, please reach out to your line manager or your local Pepople & Culture responsible.
In addition, we have taken the following steps as precautionary measures for our colleagues:
  • Colleagues are required to inform us of travel to affected countries or contact with people that are infected. In these cases, they are asked to self-quarantine and work from home for 14 days.
  • Business travel has been restricted across all of ISS.
  • Business continuity plans have been activated at the headquarters in Copenhagen and in countries, where relevant.
  • We have established regular communication with employees via  teamboard meetings on sites, posters, training & printed media. A library of information has been established that will enable our colleagues across countries advise customers, suppliers and colleagues to make informed decisions.
  • We are following local government guidance on the COVID-19.

How we work with suppliers

The global supply chain for items such as wipes, hand sanitiser, disinfecting chemicals, masks, gloves, etc. will remain challenged for a considerable period of time due to shortage of raw materials, government appropriations, and export restrictions. There exists no easy solution to solve this extraordinary situation. However, our robust supply chain makes a difference in this challenging environment for our customers. 

Here's what we are doing:

  • Global supplier partnerships:
    We are one of the world’s largest buying organisations for products such as hand sanitisers or detergents, and we actively consolidate our volumes with few suppliers. Our global partners prioritise ISS, and treat us as their most important private global account. We share requirements and forecasts almost hourly with our suppliers, which enables them to efficiently plan production and distribution in line with ISS’s needs




  • Alternative sources of supply:
    We have activated a network of secondary sources of supply in order to complement our usual partners and mitigate supply shortages, and we are continuously scouting the market for credible opportunities

  • Leveraging our tightly-knit global supply chain function:
    On a daily basis, in each country, our supply chain teams are in proactive dialogue with sites and customers to understand volumes and requirements, and to consult on availabilities and potential alternative products.

    Demand which cannot be fulfilled locally is escalated to our daily regional and global supply chain governance meetings, enabling ISS to understand if local shortages can be mitigated from other geographies

ISS Guidance for Suppliers
Our supply chain recommendations to our customers:
  • Do not “wait and see”. Place confirmed purchase orders as soon as possible. Once formal orders are received, they become part of ISS’s fulfillment planning

  • Place large orders covering at least one month’s supply, yet be prepared to accept partial deliveries. This ensures a faster flow of supply.

  • Where overtly long lead times occur, consider ISS’s suggestions in terms of alternative products

  • Products can become available ad-hoc in smaller quantities, typically during very short windows of time. I.e. it is imperative to have short internal decision cycles to be able to capitalise on these

  • Hand sanitisers are in short supply. Advise your employees towards washing hands with water and soap.
     

Get in touch with ISS

224x100-IFservices
Contact ISS in case of any queries, reach out to us by visiting our contact page below.

Contact us

Read more on COVID-19

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Read more about COVID-19 and follow the daily updates from the World Health Organization (WHO).

WHO website

Contact Group HSEQ

Joseph Nazareth
Joseph Nazareth
Group Vice President, Group Health, Safety & Environment and Corporate Responsibility

Tel: +45 38 17 00 00
Buddingevej 197, 2860 Søborg