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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Performance

We report on our performance within three areas: People, planet, and profit. At this stage of our reporting journey, we do not have data or targets for the partner area.

CR performance

People

2016  2015  2014   2013

2012

2011 

2010

Number of employees 494,233  504,816   510,968  533,544

534,273 

534,519

 522,700

- Full time 74% 74%  73%   74%

73% 

 73%

73%

- Part time 1) 26%  26%  27%   26%

27% 

 27%

27%

Total workforce
Front-line
   - % Front line
   - % Male
   - % Female

White collar
   - % White collar
   - % Male
   - % Female


469,625
95%
50%
50%

24,608
5%
53%
47% 

479,951
95%
49%
51%

24,865
5%
55%
45%
 
 
485,074
95%
51%
49%

25,894
5%
57%
43%
           
 503,300
94%
51%
49%

30,244
6%
58%
42%


503,304
94%
      51%
49%

      30,969
6%
57%
43%

   
505,265
94%
49%
51%

    29,254
6%
54%
46%

  
494,109
94%
     48%
52%

28,591
6%
52%
48%

Turnover
-% All employees
-% Front-line
- % Male
- % Female
-% White collar
- % Male
- % Female


43%
45%
48%
41%
20%
20%
20% 
 
43%
44%
46%
42%
20%
20%
20%

 
44%
46%
48%
46%
21%
21%
21%

 
52%
53%
58%
48%
23%
24%
22%

      
50%
51%
N/a
N/a
23%
N/a
N/a

      
45%
46%
N/a
N/a
23%
N/a
N/a

 
49%
53%
N/a
N/a
16%
N/a
N/a

Hours of training 2)
- Front-line
- White collar
6,454,887 
6,128,555
326,332
6,692,883
6,349,210
343,673 
 7,678,707
3,349,857
328,850
 6,564,880
6,152,385
412,495

4,377,634
442,082
442,082

2,212,730
396,402
396,402

2,605,633
382,255
N/a

Absentee rate 2.0  1.8  1.7%   1.9%

2.1% 

2.3%

2.3%

Incidents of discrimination 18  14   11

10 

 29

48

Fatalities 6

7

5

Lost time Incident Frequency (LTIF) 3) 4.7  5.4   7

10

11

Exposure hours (million hours) 4) 994.5  997.5  1,009.1   1,011.7

970.2 

930.7

908.4

Number of Vehicles 20.945  20,856  19,307   21,909

22,741 

23,485

24,960

Number of Vehicle Accidents 3.445  3,563  3,797   4,476

5,685 

6,435

5,574

1) Defined as employees working an average of less than 30 hours per week for ISS.
2) Hours of training corrected for 2013
3) A LTI is defined as any work related injury or occupational illness which results in a person being unfit for his/her normal duties for more than 24 hours any day after the injury. The LTIF is based on 1 million exposure hours. This includes contractors under ISS operational control.
4) Exposes hours include contractors working under ISS operational control.

Planet

2016  2015  2014   2013

 2012

2011

2010

Unit

Electricity consumption

48,861  54,600 56,301   85,744

93,723

100,734

91,995

Mwh

Electricity emissions

13,848  18,626 18,293   22,828

28,121 

4,165

4,192

tonnes CO2

 Fuel usage 52.2  55.6  51.2  55.72   52.97 57.74 N/a million litres 
Electricity costs 46.0  46.6  43.3  74.0 

86.2 

88.4

76.2

million DKK

Vehicle emissions 106,353  107,647  100,120   128,806

122,449 

133,489

132,589

tonnes CO2

Business Travel emissions 17,556  14,287  15,691   12,328

14,782 

16,367

 3,660

 tonnes CO2

Water consumption 292,800  331,169  440,268   549,256

586,849 

702,690

 N/a

 m3

Profit

2016  2015  2014   2013

2012

2011

 2010

Unit
Revenue  79,137 79,579  74,105  78,459  79,454

77,644

70,074

million DKK

EBITA 4,566  4,533  4,150  4,315  4,411

4,165

4,192

million DKK

Net Finance costs (million DKK)
486  709  1,296  2,276  2,718

2,807

2,566

million DKK

Taxes paid (million DKK) 871  867  1,082  933  885

749

697

million DKK

 Staff costs (million DKK)
50,851  51,900  48,849  51,234   52,071

 50,089

49,990

million DKK

Income tax paid by employees (million DKK) 1)
12,859  13,180   12,316  N/A

1) Income tax paid by employees comprises estimated employment taxes, social charges and contributions paid either by ISS or directly by employees.

Contact

Joseph Nazareth
Joseph Nazareth
Group Vice President

Group Health, Safety & Environment
and Corporate Responsibility

Tel: +45 38 17 00 00
Buddingevej 197, 2860 Søborg

CR initiatives

CR initiatives in ISS

In recent years, a number of adjustments and additions to the ISS CR framework have been developed, leading to several strategic initiatives.

Read some of our CR initiatives here

CR Report 2016

224x100-cr-right-side

Our CR Report 2016 as per section 99a of the Danish Financial Statements Act presents our approach to CR, Governance, initiatives in People, Planet and Profit.

Read our CR Report 2016