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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
About ISS
ISS cleaning

Outsourcing history

Historically, ISS has been one of the pioneers in outsourcing ever since the company was established back in 1901. The first area to be outsourced in general was security, and demand quickly formed around the fact that providing manned guarding was a skill that required specialist expertise and that economies of scale were present in terms of management, training and technology.
After security, cleaning became the next service to be outsourced and today we are looking at a global level of outsourcing from 50 to 60 per cent within these two services.

Outsourcing of Facilities Management has its origins in the US and European markets, especially UK, where it began as a practice in the early 1980s and then spread to the rest of the world. FM outsourcing began with simple maintenance-based jobs and has now evolved into a comprehensive industry, where it is viewed as a crucial component of an organization’s business strategy.

Today every modern enterprise works with outsourcing in one way or another and having another organisationsation do something that yours cannot, or chooses not to, do for itself goes back as far as one cares to look.

Even the term outsourcing is not particularly new. It was first adopted in the nineteen sixties and seventies in manufacturing and has since spread across virtually every facet of the organisation. Dun & Bradstreet estimates that outsourcing is now a US$4 trillion – yes trillion – a year business.

According to industry experts, today 25 per cent of the typical executive’s budget is outsourced, and this is projected to grow to 34 per cent by the end of 2012. Along the way, the value organisations get from outsourcing has expanded just as much.

First generation outsourcing was typically all about cost savings – finding someone who could do the same job better, faster, cheaper, or all three.

Second generation outsourcing became strategic – with a much higher focus on including the even larger opportunity cost savings that come when an organisation reinvests its freed resources back into even higher value producing activities.

Most recently, with third generation outsourcing relationships, the focus of outsourcing has expanded yet again. Executives now increasingly look to their outsourcing partners to do all of the above and to become sources of innovation – helping them create new ways of doing business.

Read our blog

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Our blog provides insights into facility management (FM) and outsourcing.
Read ISS' blog servicefutures.com

Contact ISS head office

Contact ISS head office

ISS A/S
Buddingevej 197
2860 Søborg, Denmark‎
Tel: +45 38 17 00 00


ISS Worldwide offices

Interviewing the IAOP

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Watch an interview with the chairman of the IAOP talking about the reasons why ISS has been ranked #1 on the 2013 and 2014 lists of the world’s best outsourcing service providers – The Global Outsourcing 100.
Watch the video

Corporate movie

Watch ISS' corporate movie  
Watch our corporate movie about ISS' vision, strategy, business model and developments over the past years.