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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Business Services & IT

Understanding your needs

Real estate strategy
At a time of rapid change it’s vital that facilities providers integrate with the way customers are reshaping their businesses and that we provide the right flexible solutions to support their change programmes. It starts with full alignment of the facilities service to each customer’s real estate strategies and business objectives. 

Critical assets
Customers’ transactional business is run through virtually all buildings, making them critical assets. Facilities providers must own the service to locations and manage the risks to assure business continuity.

Global reach and harmonisation
Many customers seek global or regional solutions, which unify and harmonise the facilities services across wide territories. Providers need to have the capacity to deliver services in all territories, including emerging markets.
Streamlining
An outcome of outsourcing must be rationalisation of complex supply chains and management layers, to cut costs, simplify user access to services and speed up delivery. A single point of contact for all services, streamlined delivery processes and clear accountability are clear expectations.

Cost savings

Cost savings make the business case for outsourcing strategies. And providers must provide the commercial models that guarantee this. Transparency of costs, pricing and performance levels are now a standard expectation. Customers need visibility of cost drivers to take decisions which can generate further cost reductions during the contract.

Energy savings 
Rising energy prices are now a prime driver in direct costs, so facilities providers need to offer effective solutions for reducing consumption levels and costs. This is a key area of savings with customers seeking both quick win measures to contain costs and long-term programmes that provide permanent solutions.
Brand protection
Brand reputation needs to be protected and enhanced, ensuring that in-country compliance standards and public expectations are met. This includes close alignment of values, corporate responsibility standards and programmes.

Core business focus
Freeing customer employees from FM tasks and enabling them to focus on the customer’s core business is essential. A competent, reliable and trusted facilities partner is needed to own the support tasks and liberate users to focus on the organisation’s own customers and growth strategies. 

Facilities expertise 
A provider needs to offer proven facilities services excellence, with innovation to maintain the momentum for efficiency, quality and cost reduction. This needs to be coupled with agility and flexibility in adapting quickly to changes in business strategies and asset portfolios.

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We deliver services at a global scale.
 
To learn more about our international service solutions, please contact our international account team. Contact

Our services

Our services

We have the ability to self-deliver all or most of the services rendered and by it provide a one-stop shop for our customers.


Learn more here

Whitepaper

ISS whitepaper: Defining Service Excellence in Facility Management
Our whitepaper, Defining Service Excellence in Facility Management, concludes two main themes in driving service excellence in FM.
Read the whitepaper here