ISS has further developed its Reception Excellence service
which is already available in a number of ISS countries like France, the
Netherlands, UK, Norway and Sweden.
Denmark and Singapore are the latest
two countries to offer this key outsourcing service to their clients focusing on
the all important 'first & last' impressions for all clients visitors. Both
countries have appointed Reception Excellence Product Managers to implement and
maintain the quality of this service solution.
"Reception Excellence
secures the customers a perfect and consistent service experience within their
own receptions. Most executives now agree that the reception is an important
factor for the perception of their company, because first and last impressions
are crucial. However, only few companies make their reception a high priority.
This now becomes possible by outsourcing the service to the ISS Reception
Excellence team. The service includes recruitment, training, coaching, quality
control etc.," explains Susanne Aaberg, Reception Excellence Product Manager in
ISS Facility Services A/S in Denmark.
The Reception Excellence countries
service their clients with professional reception services based on the concept
of upgrading receptions with serviced focused procedures, trained professional
receptionists and substitutes together with a program for both dress code and
quality assurance.
"For Singapore this is a natural extension to our
current service offering where we already manage passengers' "first impressions"
at the Changi Airport - the World's number No. 1 airport," says Mr CC Woon,
Country Manager in ISS Singapore.